Assistant Housekeeper

Mandarin Oriental Group; Hong Kong Island; On-site; HKD 201,000 - 268,000; Full time

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking an Assistant Housekeeper to join the Housekeeping team. You will supervise day-to-day operations, ensure standards, and support the Executive Housekeeper in managing guest rooms and public areas.

The role requires a minimum of 4 years in hospitality, including 2 years in a similar position, with strong English skills and a passion for guest service. Knowledge of Chinese is a plus, and the successful candidate will lead a motivated team and

Qualifications

• Minimum 4 years in hospitality, with at least 2 years in a similar role.
• Proficient in written and spoken English; Chinese language ability is an advantage.
• Passionate about delivering exceptional guest service and leadership.

Responsibilities

• Assist the Executive Housekeeper to organise and maintain high standards in guest rooms and public areas.
• Perform daily inspection of all public areas, guest rooms, exterior and back-of-house areas.
• Handle guest enquiries and resolve issues in a timely, professional manner.
• Help manage departmental budget and control labor and operating costs through planning and inventory control.
• Supervise contractors and liaise with cleaning staff to ensure schedules are met and standards upheld.
• Ensure compliance with health, safety and fire policies and procedures.
• Identify training needs and conduct team trainings.
• Assist in managing performance of the Housekeeping team.
• Perform additional duties as assigned by the department head.

Skills

English proficiency

Leadership

Interpersonal skills

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for an Assistant Housekeeper to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Basedat Mandarin Oriental The Landmark, Hong Kong withinRooms Division in Hong Kong, the Assistant Housekeeper will be responsible in supervising the day-to-day housekeeping operation and ensuring that the standards, policies and procedures are met at all times. The Assistant Housekeeper reports to the Executive Housekeeper.

As Assistant Housekeeper, you will be responsible for the following duties:

• Assist the Executive Housekeeper to organise and maintain a high degree of excellence in guest rooms and public areas of the Hotel

• Perform daily inspection of all public areas, guest rooms, exterior of building and back of house areas, to ensure the highest standards of cleanliness are met

• Handle guest enquiries and comments and identify proper solutions in a timely and professional mannerto ensure high level of guest satisfaction

• Be responsible for managing departmental budget and assist to control labour and operating expenses through effective planning, purchasing decisions and inventory control

• Ensure the supervision of contractors throughout the hotel and liaise with contract cleaners to ensure all schedules are met and areas cleaned to standard

• Be fully aware of and comply with all aspects of the health, safety and fire policy, service standards and operation procedures

• Identify departmental training needs and conduct trainings to the team

• Assist to manage performance of Housekeeping team

• Perform other duties as assigned by the department head.

As Assistant Housekeeper, we expect from you:

• Minimum 4 years of experience in hospitality with at least 2 years in a similar positions

• Proficient in written and spoken English, knowledge of Chinese speakingwould be an advantage

• Passionate about delivering exceptional guest service

• Pleasant, friendly and motivational with enthusiastic character

• With excellent leadership, communication and interpersonal skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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