Assistant Operations Manager (Clinic)

Wai Yuen Tong Medicine Co Ltd; Hong Kong; On-site; HKD 480,000 - 600,000; Full time

Job summary

Wai Yuen Tong Medicine Co Ltd in Hong Kong seeks an Operations professional to oversee clinical facilities and services, ensuring regulatory compliance and high standards of care. You will coordinate shifts, manage inventory, and maintain accurate records while supporting QA protocols and cross-functional teams.

The role emphasizes collaboration, initiative, and attention to detail, with opportunities to contribute to cost control and process improvements in a dynamic healthcare setting.

Qualifications

• Bachelor’s degree in healthcare management, business administration, operations management or related discipline.
• 2–4 years of experience in healthcare operations, facility management or similar operational role within a healthcare setting.
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively.
• Excellent communication skills, both written and verbal, with the ability to liaise effectively with diverse stakeholders.
• Proficiency in Microsoft Office Suite and familiarity with healthcare management systems or similar operational software.
• Ability to work collaboratively within a team environment whilst also demonstrating initiative and independence.
• Problem-solving mindset with the ability to identify operational inefficiencies and propose solutions.
• Attention to detail and commitment to maintaining high standards of accuracy in documentation and reporting.
• Familiarity with Chinese medicine and health supplements is preferred.

Responsibilities

• Oversee daily operations of Clinical facilities and services, ensuring regulatory compliance and internal policies.
• Coordinate staff across shifts to ensure adequate coverage and service continuity.
• Monitor and manage inventory levels for medical supplies, equipment and operational materials; liaise with suppliers.
• Maintain accurate operational records, documentation and reports for senior management.
• Implement and maintain quality assurance protocols for high-standard patient care.
• Develop and communicate operational procedures and best practices across the organization.
• Collaborate with clinical and non-clinical teams to address operational challenges and optimise service delivery.
• Contribute to budget monitoring and cost control within assigned areas.
• Coordinate maintenance of facilities to ensure a safe, clean environment.
• Assist onboarding and training of new staff members.
• Respond to operational issues and staff concerns promptly and professionally.
• Perform other operational tasks as assigned.

Skills

Organisational skills

Communication skills

MS Office

Team coordination

Problem solving

Education

Bachelor’s degree in Healthcare Management or related discipline

Tools

Healthcare management systems

Job description

Assist in overseeing daily operations of Clinical facilities and services, ensuring compliance with all regulatory requirements and internal policies

Support the scheduling, coordination and management of staff across shifts to ensure adequate coverage and service continuity

Monitor and manage inventory levels for medical supplies, equipment and other operational materials, liaising with suppliers as needed

Maintain accurate operational records, documentation and reports, presenting findings to senior management

Assist in implementing and maintaining quality assurance protocols to ensure consistent delivery of high-standard patient care

Support the development and communication of operational procedures and best practices across the organization

Liaise with clinical and non-clinical teams to address operational challenges and optimise service delivery

Contribute to budget monitoring and cost control initiatives within assigned operational areas

Assist in coordinating maintenance of facilities and ensuring a safe, clean and professional environment

Support the onboarding and training of new staff members

Respond to and resolve operational issues and staff concerns in a timely and professional manner

Perform any other operational tasks assigned by the company

Requirement:

Bachelor's degree in Healthcare Management, Business Administration, Operations Management or a related discipline

2-4 years of experience in healthcare operations, facility management or a similar operational role within a healthcare setting

Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

Excellent communication skills, both written and verbal, with the ability to liaise effectively with diverse stakeholders

Proficiency in Microsoft Office Suite and familiarity with healthcare management systems or similar operational software

Ability to work collaboratively within a team environment whilst also demonstrating initiative and independence

Problem-solving mindset with the ability to identify operational inefficiencies and propose solutions

Attention to detail and commitment to maintaining high standards of accuracy in documentation and reporting

Familiarity with Chinese medicine and health supplements is preferred

Flexibility to adapt to changing operational demands and willingness to support other departments as required

(Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.)