About the Role
The role supports the Membership and Customer Excellence (MCE) Division in business planning, budgeting, strategy development, KPI setting, performance management and strategic initiatives. It coordinates planning, performance reviews and reporting across MCE teams while partnering with business units and finance teams to support decision-making and resource allocation. The position also helps enhance governance and performance reporting processes and may perform project management functions for key initiatives.
Key Responsibilities
- Support the development and update of the 5-year plan aligned with MCE strategic directions.
- Assist in establishing criteria and a systematic approach for prioritising Operational Initiatives (OIs) for MCE.
- Coordinate the annual planning and budgeting, including reforecasting, across MCE teams.
- Coordinate and organise business-level and divisional-level performance reviews, and identify and coordinate discussions on selected topics such as marketing expenses and professional fees.
- Provide support to establish, define, review and track ED and divisional KPIs aligned with strategic priorities and business objectives.
- Develop partnerships with business units and leverage domain knowledge to provide strategic planning, performance management and analytical support.
- Assist in performance management through regular monitoring of business results, variance analysis, identification of risks and opportunities, and generation of actionable insights.
- Coordinate performance reporting and implementation of improvement actions with business units to enhance accountability, and identify and implement opportunities to enhance, streamline and automate governance and performance reporting processes.
- Partner with business and finance teams to support planning, performance monitoring and strategic reviews of key initiatives and projects, and provide analytical support and strategic insights to evaluate business impact and support decisions on resource allocation.
- Monitor initiative delivery, outcomes and achievement of intended business objectives, support management and governance forums through consolidation of performance updates, and if applicable perform project management functions including project planning, establishment of governance Status monitoring and reporting.
Required Experience & Qualifications
- A university degree in Business, Finance or related disciplines.
- At least 5 years of demonstrable experience in performing business planning, budgeting and performance management, with a track record of partnering with business stakeholders to drive performance and support decision-making.
- Sound knowledge of strategy development and performance management methodologies.
- Strong coordination and communication skills to work with multiple teams and stakeholders from different backgrounds.
- Good command of written and spoken English and Chinese.
Preferred Skills
- Experience in large and complex organisations would be an advantage.
Salary
Benefits & Perks
- Benefits package
- Dynamic working environment
- Development opportunities