Venue Operations Lead - Events & Front-of-House

Hong Kong Arts Centre; Hong Kong; On-site; HKD 360,000 - 420,000; Full time

Job summary

Hong Kong Arts Centre invites applications for the Senior Officer – Venue Operations (Maternity Cover). The role oversees bookings from initial enquiry to delivery, including issuing agreements and processing payments, and coordinating equipment rental.

You will conduct site visits with hirers, serve as Duty Manager for events, supervise the front-of-house team during performances, ensure safety compliance, maintain transaction records, and handle ad hoc tasks.

Qualifications

• Excellent communication and interpersonal skills; customer service oriented.
• Strong organizational, multitasking and prioritization abilities.
• Proficiency in English and Chinese (written and spoken).
• Proficient in Microsoft Office suite.

Responsibilities

• Manage and follow through the booking process from initial enquiry to programme delivery including issuing agreements and payment processing.
• Coordinate with clients and internal team for technical support required.
• Conduct site visits with hirers to show the venue and discuss event logistics.
• Act as Duty Manager to coordinate logistics for events and ensure the smooth running of the performance.
• Manage front-of-house team during the performance and handle ad hoc issues promptly.
• Ensure that all events comply with health and safety regulations and the Hong Kong Arts Centre’s policies and procedures.
• Maintain accurate records of all transactions, including bookings and financial data.
• Perform other duties or ad hoc tasks as required.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

English & Chinese bilingual

Microsoft Office

Education

Tertiary education or above

Tools

Microsoft Office

Job description

Hong Kong Arts Centre invites applications for the Senior Officer – Venue Operations (Maternity Cover). The role oversees bookings from initial enquiry to delivery, including issuing agreements and processing payments, and coordinating equipment rental.

You will conduct site visits with hirers, serve as Duty Manager for events, supervise the front-of-house team during performances, ensure safety compliance, maintain transaction records, and handle ad hoc tasks.