Assistant Manager - The Aubrey

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 335,000 - 446,000; Full time

Job summary

Mandarin Oriental, Hong Kong is seeking an Assistant Manager - The Aubrey to join our F&B Service team in Central. Based at the hotel, you will assist the Restaurant Manager in daily operation, supervise colleagues, and contribute to business planning and events.

You will ensure superior service and maintain HACCP standards in a modern fine dining environment. The ideal candidate has at least 3 years' experience in fine dining, excellent communication in Cantonese and English, and a passion for

Qualifications

• Minimum 3 years' working experience in modern fine dining at similar capacity.
• Good managerial and interpersonal skills.
• Passion in customer service and hospitality industry.
• Willing to learn and able to work under pressure.
• International exposure will be an advantage.
• Excellent communication skills and fluent in Cantonese and English; Putonghua a plus.

Responsibilities

• Supervise daily operation and support administration.
• Understand guests’ needs and deliver excellent service with professional recommendations.
• Deliver a delightful Japanese modern fine dining experience.
• Handle guest complaints in the absence of managers.
• Develop colleagues and lead the team to achieve targets and guest satisfaction.
• Follow HACCP and hygiene standards at all times.
• Liaise with kitchen team daily.
• Assist Restaurant General Manager on ad hoc projects.

Skills

Managerial skills

Interpersonal skills

Customer service

Education

Bachelor's degree

Job description

Mandarin Oriental, Hong Kong is looking for an Assistant Manager - The Aubrey to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within F&B Service Division in Hong Kong, the Assistant Manager - The Aubrey is responsible for assisting the Manager on daily operation, monitoring and supervise the general colleagues, assist the Manager on business marketing planning, organize special events, achieve the financial target, take a role in the absence of Manager. The Assistant Manager - The Aubrey reports to theRestaurant Manager.

As Assistant Restaurant Manager, you will be responsible for the following duties:

• Supervise a smooth daily operation and support in administration
• Understand guests’ needs and deliver excellent service and professional recommendation via effective communication
• Deliver a delighted Japanese modern fine dining experience to our guests
• Handle guest complaints and comments during the absence of the managers
• Provides professional development to colleagues and leading the team to achieve departmental goal and total guests' satisfaction
• Follow and apply the HACCP and hygiene standards at all times
• Liaise with kitchen team on a daily basis
• Assist the Restaurant General Manager in other ad hoc projects as assigned

As Assistant Restaurant Manager, we expect from you:

• Minimum 3 years' working experience in modern fine dining at similar capacity
• Good managerial and interpersonal skills
• Passion in customer service and hospitality industry
• Willing to learn and able to work under pressure
• International exposure will be an advantage
• Excellent communication skills and fluent in Cantonese and English, knowledge in Putonghua is a plus

More Job Information

Salary

• 30000 - 40000 / MONTH

Job Function

• 餐飲 · 酒店 - 餐廳主任 · 經理

Location

• 中環

Education

• 學士