Assistant Manager, Sales Support

Manulife/John Hancock; Hong Kong; Hybrid; HKD 300,000 - 420,000; Full time

Job summary

Manulife/John Hancock is seeking an experienced administrator to support the Bancassurance sales team. You will manage premiums, lapses, surrenders, and routine maintenance while updating sales figures and ensuring document accuracy.

You will participate in digitization efforts and e-submission projects and help distribute sales reports with a focus on data integrity. The role requires strong Excel skills and the ability to work under pressure in a collaborative environment, with emphasis on

Qualifications

• Degree holder with 5+ years in life insurance or Bancassurance operations.
• Detail-oriented with strong data quality and accuracy.
• Proficient in Excel and able to produce reliable reports.

Responsibilities

• Provide comprehensive administrative support for the Bancassurance sales team.
• Manage overdue premiums, policy lapses, surrenders, and routine maintenance; update sales figures.
• Perform pre-transaction checks on insurance applications for completeness and accuracy.
• Support BFNA digitization project and e-submission of applications.
• Distribute sales reports to the BU and conduct accuracy/compliance reviews.

Skills

Attention to detail

Communication

Problem solving

Excel proficiency

Data accuracy

Education

Bachelor's degree or equivalent

Tools

Excel (formulas, XLOOKUP, SUMIFS, etc.)

Job description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

Provide comprehensive administrative support for the Bancassurance sales team, specifically managing overdue premiums, policy lapses, surrenders, and routine policy maintenance services, as well as the sales figure update for banca sales team members. Conduct the pre-transaction checking on the insurance application document completeness and accuracy. Assist to support the project for BFNA digitization and insurance application e-submission. Assisted sales teams with sales report distribution to the BU. Conducted accuracy and compliance reviews for insurance applications.

Required Qualifications:

Degree holder 5+ years of work experience in life insurance industry Responsible and attentive to details Adherence to quality standards Good problem-solving skills Independent and able to work under pressure Good communication and presentation skills Strong PC and Strong in Excel skills including : Formulas including XLOOKUP, multi-condition logic (SUMIFS, COUNTIFS, IF/AND/OR), dynamic arrays (FILTER, SORT, UNIQUE). Summarization & Aggregation like building dynamic Pivot Tables. Data Auditing including Data Validation rules and Conditional Formatting logic.

When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see - and discover that better can take you anywhere you want to go.

We're proud of our accomplishments and recognition.

Recent awards include:

2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2025 Financial Times World's Best Employers Asia-Pacific 2026 We've been recognized as one of Canada's Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

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