Assistant Manager, Sales Support

Manulife; Hong Kong; Hybrid; HKD 250,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Diversity & inclusion focus

Flexible work environment

Job summary

Manulife Hong Kong seeks an experienced administrator to support the Bancassurance sales team. You will handle overdue premiums, policy maintenance, and accurate pre-transaction checks, contributing to digitization efforts and sales reporting. Strong Excel skills and attention to detail are essential.

The role requires 5+ years in life insurance, ability to work under pressure, and clear communication. Hybrid work arrangement and equal opportunity employment are offered.

Qualifications

• Degree holder and 5+ years of experience in life insurance.
• Strong attention to detail and adherence to quality standards.
• Good problem-solving and communication skills.
• Independent and able to work under pressure.
• Proficient in Excel and PC skills including advanced formulas.

Responsibilities

• Provide administrative support to Bancassurance sales team and manage overdue premiums, lapses, surrenders, and policy maintenance.
• Conduct pre-transaction checks on insurance application documents for completeness and accuracy.
• Support digitization projects and e-submission efforts.
• Assist in sales report distribution to the BU and ensure accuracy and compliance.
• Perform accuracy and compliance reviews for insurance applications.

Skills

Strong PC & Excel skills

Good communication & presentation

Detail-oriented

Independent & able to work under press

Problem-solving

Education

Degree holder

Tools

Excel formulas (XLOOKUP, SUMIFS, COUNTIFS)

Pivot Tables

Data Validation & Conditional Formatting

Job description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Provide comprehensive administrative support for the Bancassurance sales team, specifically managing overdue premiums, policy lapses, surrenders, and routine policy maintenance services, as well as the sales figure update for banca sales team members.
• Conduct the pre-transaction checking on the insurance application document completeness and accuracy.
• Assist to support the project for BFNA digitization and insurance application e-submission.
• Assisted sales teams with sales report distribution to the BU.
• Conducted accuracy and compliance reviews for insurance applications.

Required Qualifications

• Degree holder
• 5+ years of work experience in life insurance industry

• Responsible and attentive to details
• Adherence to quality standards
• Good problem-solving skills
• Independent and able to work under pressure
• Good communication and presentation skills

• Strong PC and Strong in Excel skillsincluding :
  • Formulas including XLOOKUP, multi-condition logic (SUMIFS, COUNTIFS, IF/AND/OR), dynamic arrays (FILTER, SORT, UNIQUE).
  • Summarization & Aggregation like building dynamic Pivot Tables.
  • Data Auditing including Data Validation rules and Conditional Formatting logic.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid