Officer, Sales Promotion & Operations

Manulife/John Hancock; Hong Kong; Hybrid; HKD 180,000 - 300,000; Full time

Job summary

Manulife/John Hancock in Hong Kong seeks a Sales Support Coordinator to assist enrolment activities, coordinate distribution materials, and liaise with frontline Sales and internal teams. You will track inventory, maintain records, and support engagement initiatives while ensuring timely follow-ups.

Proficiency in English and Chinese is preferred in a hybrid work environment. The role emphasizes organized coordination, stakeholder communication, and reliable follow-through in a dynamic financial

Qualifications

• University degree in Business Administration, Marketing, Communications or a related discipline.
• At least 1 year of relevant experience in sales support, distribution support, administration, customer service, or related field.
• Good organizational and coordination skills with ability to manage multiple activities and follow-up items.
• Detail-oriented with strong sense of responsibility and ability to follow through on tasks.
• Good interpersonal and communication skills to work with frontline Sales, internal stakeholders and external contacts.

Responsibilities

• Provide coordination and administrative support for member enrolment and distribution-related activities.
• Coordinate ordering, distribution and inventory management of enrolment forms and sales materials across different contact points.
• Maintain records and tracking of materials and inventory to ensure sufficient stock.
• Act as coordination point between frontline Sales, internal stakeholders and external contacts.
• Liaise with stakeholders on schedules, enrolment activities, member engagements and distribution arrangements.
• Support frontline Sales in member engagement and business development activities.
• Maintain trackers for activities, materials, outstanding items and follow-up actions.
• Handle enquiries and coordinate with internal teams for timely follow-up and resolution.
• Support other distribution initiatives and ad-hoc assignments as required.

Skills

Organizational skills

Coordination

Interpersonal communication

English & Chinese proficiency

Education

Bachelor’s degree in Business Administration/Marketing/Communications

Tools

Microsoft Office

Excel

PowerPoint

Job description

Position Responsibilities:

Provide coordination and administrative support for member enrolment and other distribution-related activities. Coordinate the ordering, distribution and inventory management of enrolment forms, sales materials and other related materials across different contact points. Maintain accurate records and tracking of materials and inventory to ensure sufficient stock is available to support ongoing business needs. Act as a coordination point between frontline Sales, internal stakeholders and external contacts to facilitate the smooth execution of distribution initiatives. Liaise with relevant stakeholders on schedules, enrolment activities, member engagement initiatives and other distribution-related arrangements. Support frontline Sales in the execution of member engagement and business development activities. Maintain appropriate records and trackers for activities, materials, outstanding items and follow-up actions. Handle enquiries and coordinate with relevant internal teams to facilitate timely follow-up and resolution of operational or enrolment-related matters. Assist in monitoring the progress of assigned activities and provide regular status updates where required. Support other distribution initiatives and ad-hoc assignments as required.

Required Qualifications:

University degree in Business Administration, Marketing, Communications or a related discipline.

At least 1 year of relevant experience in sales support, distribution support, administration, customer service or a related field.

Good organizational and coordination skills, with the ability to manage multiple activities and follow-up items concurrently. Detail-oriented with a strong sense of responsibility and ability to follow through on assigned tasks. Good interpersonal and communication skills, with the ability to work effectively with frontline Sales, internal stakeholders and external contacts.

Proficient in Microsoft Office applications, including Excel, Word and PowerPoint. Good command of written and spoken English and Chinese. Self-motivated, responsible and able to work independently while being a collaborative team player. Experience in MPF or other financial services would be an advantage but is not essential.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.