Assistant Manager / Manager, Agency Contracting and Benefits

Manulife John Hancock; Hong Kong; Hybrid; HKD 450,000 - 750,000; Full time

Job summary

Manulife John Hancock is seeking an experienced professional in Hong Kong to manage contracting services for the agency, oversee operational procedures for life insurance programs, and ensure CPD compliance for licensees. The role requires strong analytical abilities, clear communication, and the ability to work under pressure within a hybrid working setup.

You will lead the Contracting & Benefits team, coordinate with internal stakeholders, and prepare management reports.

Qualifications

• Degree in business or related field.
• Minimum 6 years' work experience in life insurance industry.
• Strong analytical and problem-solving skills.
• Organized and attentive to details.
• Independent with high flexibility.
• Able to work independently and under pressure.
• Strong communication, presentation and interpersonal skills.
• Good command of both written and spoken English and Chinese.
• PC literate in Word, Excel, PowerPoint and Chinese word-processing.

Responsibilities

• Ensure efficient delivery of contracting services to agency.
• Assist in planning and maintaining operational procedures of group-life-health, agent bonus plan and MPF registration.
• Implement controls to monitor CPD compliance for licensees.
• Handle due diligence on onboarding of new agent applicants.
• Participate in contracting & benefits team projects.
• Oversee and lead operations staff.
• Prepare periodic/ad hoc management reports to track goals.
• Handle general correspondence and agent inquiries.

Skills

Analytical skills

Problem-solving

Detail-oriented

Independent

Education

Bachelor's degree in business

Tools

MS Office

Chinese Word Processing

Job description

Position Responsibilities:

• Ensure efficient delivery of Contracting services to agency.
• Assist in planning and maintaining operational procedures of Group-Life-Health, Agent Bonus Plan and MPF registration.
• Implement appropriate controls and procedures to monitor and ensure that our individual licensees comply with applicable CPD requirements.
• Handle due diligence on the onboarding of new agent applicants
• Participate in Contracting & Benefits team projects
• Oversee and lead the works of the operation staff
• Prepare periodic or ad hoc reports for management, as necessary or requested, to track strategic goal accomplishment.
• Handle general correspondence and agent enquiries

Required Qualifications:

• Degree holder with major in business or other related disciplines
• Minimum 6 years' work experience in life insurance industry
• Strong analytical and problem-solving skills
• Organized and attentive to details
• Independent with high flexibility
• Able to work independently and under pressure
• Strong communication, presentation and interpersonal skills
• Good command of both written and spoken English and Chinese
• PC literate in Word, Excel, PowerPoint and Chinese word-processing

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid