IT Business Analyst

Manulife Financial; Hong Kong; Hybrid; HKD 500,000 - 800,000; Full time

Job summary

Manulife Financial is seeking an experienced life insurance professional to join our product development and policy administration testing teams. You will collaborate with cross-functional departments to drive timely and high-quality product enhancements, define tested strategies, and document end-to-end solutions in English and Chinese.

The role requires hands-on knowledge of life insurance products, strong analytical skills, and at least 4 years in the industry, with a drive to learn and adapt

Qualifications

• 4+ years of experience in the life insurance industry, preferably with strong knowledge of life insurance products and experience in working on new product development projects.
• Hands-on and thorough understanding of insurance products, operations, and processes.
• Experience in policy administration systems enhancement and testing.
• Clear articulations of business processes in English and Chinese (including Mandarin).
• Self-initiated and have a strong drive to learn.

Responsibilities

• Collaborate with project development and operations departments to ensure timely, high-quality product development/enhancement implementations.
• Evaluate and assess requests from product development and operations teams and value streams.
• Build consensus and facilitate discussions with stakeholders and IT development teams.
• Elicit user requirements, perform impact analysis, and document end-to-end solutions.
• Define test strategy, create test plans, and manage testing teams to ensure the end product meets business objectives.
• Provide systems training to business users and own/resolve system and project issues.

Skills

Analytical skills

Attention to detail

English and Chinese communication

Self-motivated learner

Project coordination

MS Word and Excel

SQL basics

Testing processes

Tools

SQL

MS Word

Excel

Job description

We are looking for someone with:

• Hands-on and thorough understanding of individual insurance products, operations, and processes
• Experience in policy administration systems enhancement
• Well organized and attentive to details, flexible with working hours
• Good analytical and problem-solving skills, and disciplined with project scheduling
• Able to clearly articulate business processes and ideas verbally and in written English and Chinese (including Mandarin).
• Self-initiated and have a strong drive to learn
• Strong PC skills including MS Word, Excel and good understanding of SQL
• Experience and expertise in executing and supporting complex testing processes
• Minimum 4 years of experience in the life insurance industry, preferably with strong knowledge of life insurance products and experience in working on new product development projects.

On the job you will:

• Collaborate with various stakeholders, particularly with project development and operations departments, to ensure the timely and high quality implementation of product development/enhancement projects
• Evaluate and assess requests from the product development and operations departments, as well as value streams
• Build consensus and facilitate discussion with related stakeholders and IT development teams
• Elicit user requirements, perform impact analysis, propose and document the end-to-end solutions
• Define test strategy, construct test plan and manage testing team on test execution to ensure the end product meets the business objectives
• Present systems training to business users
• Own, investigate and resolve systems and project issues

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid