Assistant Manager / Manager, Agency Contracting and Benefits

Manulife; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Manulife Hong Kong is seeking an Assistant Manager / Manager for Agency Contracting and Benefits to ensure efficient delivery of contracting services to the agency network. The role supports planning, procedures, CPD compliance, and onboarding for new agents, while leading operation staff and driving reporting for management.

The ideal candidate holds a business-related degree with 6+ years in life insurance, strong analytical skills, and fluent English and Chinese.

Qualifications

• Degree holder with major in business or other related disciplines.
• 6+ years’ work experience in life insurance industry.
• Strong analytical and problem-solving skills.
• Organized and attentive to details.
• Independent with high flexibility.
• Able to work independently and under pressure.
• Strong communication, presentation and interpersonal skills.
• Good command of both written and spoken English and Chinese.
• PC literate in Word, Excel, PowerPoint and Chinese word-processing.

Responsibilities

• Ensure efficient delivery of Contracting services to agency.
• Assist in planning and maintaining operational procedures of Group-Life-Health, Agent Bonus Plan and MPF registration.
• Implement appropriate controls and procedures to monitor and ensure that our individual licensees comply with applicable CPD requirements.
• Handle due diligence on the onboarding of new agent applicants.
• Participate in Contracting & Benefits team projects.
• Oversee and lead the works of the operation staff.
• Prepare periodic or ad hoc reports for management, as necessary or requested, to track strategic goal accomplishment.
• Handle general correspondence and agent enquiries.

Skills

Analytical skills

Problem-solving

Detail-oriented

Independent

Communication skills

Presentation skills

Interpersonal skills

English & Chinese proficiency

MS Office

Education

Bachelor's degree in business or related discipline

Tools

MS Word

MS Excel

MS PowerPoint

Chinese word-processing

Job description

Assistant Manager / Manager, Agency Contracting and Benefits

• Ensure efficient delivery of Contracting services to agency.
• Assist in planning and maintaining operational procedures of Group-Life-Health, Agent Bonus Plan and MPF registration.
• Implement appropriate controls and procedures to monitor and ensure that our individual licensees comply with applicable CPD requirements.
• Handle due diligence on the onboarding of new agent applicants
• Participate in Contracting & Benefits team projects
• Oversee and lead the works of the operation staff
• Prepare periodic or ad hoc reports for management, as necessary or requested, to track strategic goal accomplishment.
• Handle general correspondence and agent enquiries

Required Qualifications:

• Degree holder with major in business or other related disciplines
• Minimum 6 years’ work experience in life insurance industry
• Strong analytical and problem-solving skills
• Organized and attentive to details
• Independent with high flexibility
• Able to work independently and under pressure
• Strong communication, presentation and interpersonal skills
• Good command of both written and spoken English and Chinese
• PC literate in Word, Excel, PowerPoint and Chinese word-processing

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Get tailored job recommendations based on your interests.

Seeking a Manager, Agency Recruitment & Development to oversee recruitment assessments and recommendations for industry and bank profiles. Collaborate with agency managers to ensure timely and quality recruitment processes. Ideal for candidates with significant insurance industry experience and strong organisational and communication skills.

Take on the role of Senior Manager, Agency Business Enablement to drive new business opportunities and develop strategic programmes. Lead cross-functional teams, coordinate project progress, and engage stakeholders in change management. Ideal for experienced professionals with strong analytical skills and expertise in sales analysis or MIS reporting.

Become part of our team as a Senior Manager, Sales Support, supporting the Hong Kong Partnership Development Team in client and product activities. Drive collaboration with internal stakeholders and deliver sales strategies. Ideal for candidates with significant client services or sales support experience in asset management or financial institutions.

We're committed to creating a workplace where employees feel empowered to grow the career they want.

Shouldn't there be more to a workplace than work? We think so. That’s why we offer a range of benefits to help you grow both personally and professionally.

Inclusion We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.