Assistant Manager, Lobster Bar & Grill — Elevate Guest Experience

Shangri-La Group; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

Island Shangri-La, Hong Kong, part of the Shangri-La Group, seeks an Assistant Manager - Lobster Bar & Grill to deliver exceptional dining experiences with timely, courteous and professional service. Island Shangri-La offers a refined luxury setting and a dynamic team environment.

You will oversee daily restaurant operations, collaborate with the Chef on menus and budgets, train staff and drive service improvements while maintaining hotel standards and guest satisfaction.

Qualifications

• Diploma or above in Hospitality Management.
• At least 4 years of experience in restaurants at prestigious Hotels or organizations, with minimum 3 years in Bar and Grill.
• Sound knowledge of food and beverages and strong sense of market trends.
• Demonstrated integrity, trustworthiness, reliability, responsibility and accountability.
• Good command of spoken and written English and Chinese (Cantonese and Mandarin).

Responsibilities

• Oversee daily operations of the Restaurant and collaborate with the Chef on promotion, menus, budgets, and staff training.
• Lead and motivate the Team to deliver exceptional service aligned with Hotel standards and exceed guest expectations.
• Drive continuous improvement by introducing innovative ideas and recommending service enhancements.
• Review guest feedback, critique forms, logbooks on operational issues and P&L statements.
• Ensure all materials, equipment and machinery are properly used and regularly cleaned for prolong usage.
• Ensure general maintenance of sections appointed and follow-up on work order forms with the Engineering Team.
• Ensure all staff are aware of and apply the procedures concerning Hotel fire and life safety / emergency procedures.

Skills

Hospitality management

F&B knowledge

English & Chinese

Education

Diploma in Hospitality Management

Job description

Island Shangri-La, Hong Kong, part of the Shangri-La Group, seeks an Assistant Manager - Lobster Bar & Grill to deliver exceptional dining experiences with timely, courteous and professional service. Island Shangri-La offers a refined luxury setting and a dynamic team environment.

You will oversee daily restaurant operations, collaborate with the Chef on menus and budgets, train staff and drive service improvements while maintaining hotel standards and guest satisfaction.