Assistant Manager, IT Operation

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Job summary

West Kowloon Cultural District Authority invites an experienced IT professional to join as Assistant Manager, IT Operation in Hong Kong. You will lead end-user computing support across Windows, Mac and cloud platforms, manage vendors, and ensure high-quality IT services aligned with business needs.

You will collaborate with business users, supervise team members, and drive IT service management, including incident, problem and change processes, while maintaining bilingual communication in

Qualifications

• University degree in Computer Science/IT or equivalent.
• Experience in IT operation support with team or vendor management.
• Strong knowledge of Windows/Mac environments and cloud platforms (M365/Azure).
• Familiar with IT service management frameworks; ITIL is a plus.
• Excellent communication in English and Chinese, with strong documentation skills.

Responsibilities

• Administer and support end-user computing across Windows, Mac, and cloud via Microsoft 365 and Azure.
• Prepare procurement proposals, approval papers, and technical/implementation documents.
• Manage vendors and service providers to ensure SLA compliance and performance.
• Provide ongoing technical support and mentor the support team.
• Support IT service management processes: incident, problem, change, and service requests.
• Assist in solution evaluations, monitoring, and proactive issue prevention.
• Coordinate Teams, Exchange Online and Intune delivery with stakeholders.
• Work with business users to translate requirements into practical IT solutions.
• Perform other duties as directed.

Skills

End user support

Windows & Mac

Microsoft 365

Azure

ITIL awareness

Education

Bachelor's degree in Computer Science/IT

Tools

Microsoft 365

Azure

Exchange Online

Intune

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

The Assistant Manager, IT Operation will be responsible for managing and supporting the end user computing environment, overseeing outsourced IT service providers, and ensuring the delivery of efficient, high-quality and business-aligned IT services across the Authority.

You Will Be Responsible For

• administrating and supporting end user computing environment including Windows and Mac platform; as well as cloud platform in Microsoft 365 and Azure;
• assisting in the preparation of procurement proposals, approval papers, technical documents and implementation proposals for management review and approval;
• managing vendors and service providers responsible for IT operation services, ensuring service quality, SLA compliance, operational performance and continuous improvement;
• providing ongoing technical support and guiding support team members to ensure timely and quality service delivery;
• supporting the operation and continuous improvement of IT service management processes, including incident management, problem management, change management and service request management;
• participating in solution and software evaluations, performance monitoring and diagnoses, identifying and preventing potential issues proactively;
• coordinating team members and service providers in the delivery of workplace collaboration and communication tools of Microsoft Teams, Exchange Online and Intune;
• working closely with business users to understand operational requirements, identify practical IT solutions; and
• performing any other duties from time to time as the Authority reasonably directs.

You Should

• possess a recognised university degree in Computer Science, Information Technology or equivalent;
• have at least 5 years of experience in the IT industry with focus on IT operation support, including hands‑on experience in supervising or managing team members, contractors or service providers;
• have strong experience in administering and supporting Windows, Mac, M365, Directory Services will be an advantage;
• familiar with the latest workplace technologies of cloud computing, virtualization, and mobile device management;
• have ability to manage multiple projects and priorities in a fast‑paced environment;
• possess a business-minded approach with strong analytical, business writing and documentation skills;
• have knowledge of IT service management frameworks, with ITIL certification is an advantage;
• have certification of Microsoft 365 Administrator is preferred;
• have excellent presentation, communication and interpersonal skills; and
• be proficient in written and spoken English and Chinese.

02-09-2026

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Jane Lam /[phone]