Assistant Manager, Data Analytics Operations

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 480,000 - 640,000; Full time

Job summary

West Kowloon Cultural District Authority is hiring an Assistant Manager, Data Analytics Operations in Hong Kong. You will manage daily data analytics infrastructure, ensure reliable data and AI services, and coordinate with vendors to meet SLAs.

The role requires cloud expertise (Azure/AliCloud/AWS) and strong governance, plus experience in DataOps and scripting with Python/SQL. You will collaborate with cross-functional teams to align analytics with business needs, support AI/ML deployments,

Qualifications

• Bachelor’s degree in a relevant field and at least 5 years in data analytics platforms or enterprise data systems.
• Hands-on experience with ETL/ELT pipelines and cloud-based data platforms (Azure, AliCloud, AWS).
• Strong understanding of data governance, security and compliance frameworks.
• Proven vendor management skills and SLAs adherence.
• Good problem-solving, communication and stakeholder management.
• Knowledge of DataOps practices and scripting such as Python/SQL is preferred.

Responsibilities

• Oversee daily operation of Data Analytics Infrastructure and Analytics Platform.
• Monitor performance, availability and scalability of data pipelines and AI services.
• Collaborate with cross-functional teams to align analytics with business needs.
• Coordinate with external vendors to resolve issues and meet SLAs.
• Implement cloud-based data solutions and optimise storage and access.
• Ensure data governance, privacy and security compliance across analytics ops.
• Support deployment of AI/ML solutions including Copilot for automation and UX.

Skills

Data analytics

ETL/ELT

Python

SQL

Cloud platforms

Data governance

Vendor management

DataOps

Education

Bachelor's degree in Computer Science/IT/Data Science

Tools

Azure

AliCloud

AWS

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

(This is a fixed‑term contract position of 2‑year with possibility for renewal subject to organisational needs and individual performance.)

The Assistant Manager, Data Analytics Operations, is responsible for the daily operation and support of the Data Analytics Infrastructure and Enterprise Data Analytics Platform, ensuring the timely delivery of high‑quality, reliable data and AI services that support critical business functions. This role is pivotal in maintaining the efficiency, stability, and scalability of data and AI services across the Authority. In addition to technical responsibilities, the Assistant Manager requires strong vendor management skills, effectively coordinating with external partners to resolve system issues and incidents. The role also requires expertise in cloud technologies, leveraging cloud‑based solutions to optimise data management, enhance performance, and support the evolving needs of the Authority’s digital landscape.

You will be responsible for:

• overseeing the daily operations and supporting of the Data Analytics Infrastructure and Analytics Platform, ensuring consistent delivery of high‑quality, reliable data and AI services;
• monitoring and maintaining the performance, availability, and scalability of data pipelines, analytics tools, and AI services to support business‑critical functions;
• collaborating with cross‑functional teams to ensure the analytics platform aligns with business needs and supports data‑driven decision‑making across the organization;
• managing and coordinating with external vendors and service providers to resolve system issues, incidents, and ensure service‑level agreements (SLAs) are met;
• implementing and maintaining cloud‑based data solutions, optimising data storage, processing, and access across the digital ecosystem;
• ensuring compliance with data governance, privacy, and security standards in all analytics operations;
• supporting the deployment and integration of AI and machine learning solutions, including chatbot technologies such as Microsoft Copilot, to enhance operational efficiency and user experience;
• contributing to the continuous improvement of analytics capabilities by identifying opportunities for automation, innovation, and adoption of emerging technologies;
• maintaining documentation and operational procedures for analytics systems, ensuring knowledge transfer and operational continuity; and
• performing any other duties from time to time as reasonably assigned by the Authority.

You should:

• possess a Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field;
• have minimum of 5 years of experience in managing data analytics platforms, infrastructure operations, or enterprise data systems;
• have hands‑on experience with data processing, ETL/ELT pipelines, and cloud‑based data platforms (e.g., Azure, AliCloud, AWS);
• have strong understanding of data governance, data security, and compliance frameworks;
• have proven ability to manage vendors and external service providers, ensuring timely resolution of issues and adherence to SLAs;
• have excellent problem‑solving, communication, and stakeholder management skills;
• have experience with DataOps practices, including data cataloging, monitoring, and quality assurance;
• have knowledge of scripting or programming languages (e.g., Python, SQL) is preferred;
• have relevant certifications, such as Azure or AliCloud Data Engineer, are highly desirable;
• be familiar with AI/ML technologies and their application in analytics and automation; experience with tools like Microsoft Copilot is a strong advantage;
• be proficient in written and spoken English and Chinese; and
• have excellent communication and collaboration skills to effectively work with technical and non‑technical stakeholders.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

Jason Wong /[phone]