Assistant Manager, HR Service Delivery

John Swire & Sons (H.K.) Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

John Swire & Sons (H.K.) Limited in Hong Kong invites applications for the Assistant Manager, HR Service Delivery role. This hands-on position manages core HR operations across the employee lifecycle, including payroll, benefits, records, and employee inquiries, in close collaboration with the People Department and external providers.

The successful candidate will bring 5–8 years of HR operations experience, strong knowledge of HK employment law, and proficient use of SAP/SuccessFactors and

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or related discipline.
• 5–8 years of HR operations or service delivery experience.
• Knowledge of Hong Kong employment legislation and HR policies.
• Strong organisational and problem-solving skills with multi-tasking capability.
• Excellent stakeholder management and communication skills.

Responsibilities

• Manage HR operational services across the employee lifecycle including onboarding and offboarding.
• Coordinate monthly payroll activities and validate inputs with stakeholders.
• Maintain employment documentation, personnel records and HR system data with accuracy and confidentiality.
• Administer employee benefits and related programmes with internal and external providers.
• Act as primary contact for employees and managers on HR processes and documentation.
• Coordinate across People Department, Finance and service providers to deliver seamless service.
• Review HR workflows and support process improvements and AI-enabled tool adoption.
• Support HR Service Delivery projects and identify operational, data or compliance risks.

Skills

HR operations

Payroll processing

Stakeholder management

HR information systems

Education

Bachelor’s degree in HR/Business

Tools

SuccessFactors

SAP HR

Microsoft 365

Job description

Company: John Swire & Sons (H.K.) Limited

Location: HKSAR, HK

John Swire & Sons (H.K.) Limited

The Swire Group is a highly-diversified global corporation, with businesses encompassing property, beverages and food chain, aviation, marine, as well as trading and industrial activities. Its core businesses are mainly focused in Asia, with its key operations in Hong Kong and the Chinese Mainland. Within Asia, Swire's activities come under the Group's publicly quoted arm, Swire Pacific Limited, which is the largest shareholder in two Hong Kong listed companies: Swire Properties and Cathay Pacific Airways.

John Swire & Sons (H.K.) Limited is the holding company of the publicly-listed conglomerate, Swire Pacific Limited. Our People Department is now inviting candidates to apply for the following position:

As the Assistant Manager, HR Service Delivery, you will help deliver accurate, responsive and compliant HR services across the employee lifecycle. Working closely with employees, managers, People Department colleagues and service providers, you will manage core HR operations covering payroll, employee movements, benefits, HR records and employee enquiries. This hands-on role suits someone who enjoys solving operational issues, bringing structure to HR processes and driving practical improvements to service delivery and employee experience.

Responsibilities

• Manage HR operational services across the employee lifecycle, including onboarding, employee movements, contract changes and offboarding
• Coordinate monthly payroll activities, validate inputs, liaise with relevant stakeholders to resolve discrepancies and ensure timely, authorised submission
• Oversee the preparation and maintenance of employment documentation, personnel records and HR system data with a high level of accuracy, confidentiality and compliance
• Administer employee benefits and staff-related programmes, including enrolment, changes and coordination with internal teams and external providers
• Act as a key point of contact for employees and managers, providing clear guidance on HR processes, policies, documentation and system requirements
• Manage enquiries through to resolution and coordinate across the People Department, Finance, operating companies and service providers to deliver a seamless service experience
• Review HR workflows and service practices, and support process improvements, system enhancements, and responsible adoption of digital and AI-enabled tools
• Support HR Service Delivery projects, cross-functional initiatives, and operational reporting, while identifying and escalating operational, data or compliance risks where appropriate

To be successful in this role, you must have:

• A Bachelor's degree in Human Resources, Business Administration or a related discipline
• 5-8 years of relevant HR operations or service delivery experience, preferably gained within a sizeable or multi-entity organization, with hands-on exposure to payroll, employee lifecycle and benefits administration
• Sound knowledge of Hong Kong employment legislation and HR policies
• Strong organisational and problem-solving skills, with a proven capacity to manage multiple priorities independently and accurately
• Excellent stakeholder management, communication and relationship-building skills, supported by a service-oriented and practical approach
• Proficiency in Microsoft 365 and HR information systems, preferably SuccessFactors and SAP, together with experience in process, system or digital enhancements
• Familiarity with emerging AI-powered tools and the ability to apply them appropriately to enhance productivity and day-to-day work effectiveness
• Good command of written and spoken English and Chinese (Cantonese and Putonghua)

We are an equal opportunities employer dedicated to fostering diverse workforce and inclusive workplace.

As a corporate partner of CareER, we welcome and encourage applications from candidates with different abilities, experiences and backgrounds.

We are committed to creating an accessible recruitment process. If you are unable to submit your application online, or require any accommodations or special assistance during any stage of the recruitment process, please let us know at [e-mail] or by mailing to 5/F One Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.

We will contact all shortlisted candidates. All personal data collected will be kept strictly confidential, used solely for recruitment and selection purposes, and handled in accordance with the Hong Kong Personal Data (Privacy) Ordinance.