Assistant Housekeeper - Lead Cleanliness & Guest Experience

Mandarin Oriental; Hong Kong; On-site; HKD 156,240 - 234,360; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental The Landmark Hong Kong is seeking an Assistant Housekeeper to join our Housekeeping team, based at The Landmark. You will supervise day-to-day operations, ensuring standards, policies and procedures are met at all times and report to the Executive Housekeeper.

Responsibilities include organizing, inspecting guest rooms and public areas, addressing guest inquiries, managing departmental budget, supervising contractors, and training the team to uphold luxury service standards in

Qualifications

• Minimum 4 years of hospitality experience with at least 2 years in a similar role.
• Proficient in written and spoken English; knowledge of Chinese is an advantage.
• Passionate about delivering exceptional guest service.
• Pleasant, friendly and motivational with an enthusiastic character.
• Excellent leadership, communication and interpersonal skills.

Responsibilities

• Assist the Executive Housekeeper to organise and maintain a high degree of excellence in guest rooms and public areas of the Hotel.
• Perform daily inspection of all public areas, guest rooms, exterior of building and back of house areas, to ensure the highest standards of cleanliness are met.
• Handle guest enquiries and comments and identify proper solutions in a timely and professional manner to ensure high level of guest satisfaction.
• Be responsible for managing departmental budget and assist in controlling labour and operating expenses through effective planning, purchasing decisions and inventory control.
• Ensure the supervision of contractors throughout the hotel and liaise with contract cleaners to ensure all schedules are met and areas cleaned to standard.
• Be fully aware of and comply with all aspects of the health, safety and fire policy, service standards and operation procedures.
• Identify departmental training needs and conduct trainings to the team.
• Assist to manage performance of Housekeeping team.
• Perform other duties as assigned by the department head.

Job description

Mandarin Oriental The Landmark Hong Kong is seeking an Assistant Housekeeper to join our Housekeeping team, based at The Landmark. You will supervise day-to-day operations, ensuring standards, policies and procedures are met at all times and report to the Executive Housekeeper.

Responsibilities include organizing, inspecting guest rooms and public areas, addressing guest inquiries, managing departmental budget, supervising contractors, and training the team to uphold luxury service standards in