Senior Housekeeping Supervisor | Guest Experience Leader

Langham Hospitality Group; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

The Langham, Hong Kong is seeking an Assistant Housekeeper to supervise the Guest Floor, Public Area and laundry operations, ensuring service excellence and adherence to brand standards. You will lead a small team, manage daily duties, and contribute to a memorable guest experience.

The successful candidate will have at least 6 years in housekeeping, with 3 years in supervisory roles, fluent English and Chinese, strong communication and PC skills, and a passion for delivering high-quality

Qualifications

• 6+ years of relevant work experience with at least 3 years in a supervisory role.
• Knowledge of housekeeping operations, cleaning procedures and chemical handling.
• Good command of written and spoken English and Chinese.
• Proficient in PC use.

Responsibilities

• Supervise the daily work of all Housekeeping staff ensuring efficiency and high quality.
• Oversee all areas of Housekeeping operations to ensure excellent service and cleanliness.
• Schedule routine inspections of all Housekeeping areas.
• Ensure maximum guest satisfaction by providing excellent service in a competent and professional manner and obtain maximum productivity.
• Assist in stock control to ensure smooth operation of Housekeeping department.
• Assist in Housekeeping administration duties using computer and systems.
• Ensure the Housekeeping department complies with all brand standards in terms of guest service and cleanliness.

Skills

Communication skills

Interpersonal skills

Supervisory skills

Problem-solving

Tools

PC skills

Job description

The Langham, Hong Kong is seeking an Assistant Housekeeper to supervise the Guest Floor, Public Area and laundry operations, ensuring service excellence and adherence to brand standards. You will lead a small team, manage daily duties, and contribute to a memorable guest experience.

The successful candidate will have at least 6 years in housekeeping, with 3 years in supervisory roles, fluent English and Chinese, strong communication and PC skills, and a passion for delivering high-quality