Asset Servicing: Capture & Optimize Corporate Actions

JPMorgan Chase Bank, N.A.; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Hong Kong seeks an Associate in Announcement Capture Operations to own end-to-end capture of voluntary corporate action announcements and support multiple internal businesses with strong risk management and operational controls.

You will work across regions to improve workflows, monitor issues, and escalate risks while coaching others in a fast-paced environment. The role emphasizes teamwork and continual process enhancement in Asia-Pacific markets.

Qualifications

• Minimum 5 years of experience in custody, prime brokerage, or asset servicing operations.
• Strong understanding of asset servicing functions and interdependencies; Asia-Pacific focus including Australia.
• Strong analytical skills and sound judgement; track record of strengthening controls and driving change.
• Excellent communication skills; ability to present operational risks and processing challenges to management.
• Proven experience delivering process enhancements and using digital tools to improve workflows; ability to prioritize and meet deadlines.
• Emerging leadership capability; supporting and developing others within a team.

Responsibilities

• Own end-to-end capture and maintenance of voluntary corporate action announcements through event completion, ensuring accuracy and timeliness.
• Manage day-to-day processing within defined operating parameters, with a strong focus on quality and control discipline.
• Assess operational risk and strengthen controls, especially in manual processes, to reduce errors and exceptions.
• Drive process and technology improvements that increase efficiency and service performance.
• Manage client queries and escalations, coordinating across local and global partners to deliver timely resolution.
• Monitor service performance, identify recurring issues, and escalate risks and processing challenges to management.
• Partner with middle office, client service managers, product partners, and regional processing teams to support consistent delivery.
• Support team effectiveness through knowledge sharing, coaching, and promoting accountability and continuous improvement.

Skills

Asset servicing expertise

Risk management

Process improvement

Analytical thinking

Communication skills

Leadership capability

Job description

JPMorgan Chase Bank, N.A. in Hong Kong seeks an Associate in Announcement Capture Operations to own end-to-end capture of voluntary corporate action announcements and support multiple internal businesses with strong risk management and operational controls.

You will work across regions to improve workflows, monitor issues, and escalate risks while coaching others in a fast-paced environment. The role emphasizes teamwork and continual process enhancement in Asia-Pacific markets.