Client Success & Account Management Analyst

JPMorgan Chase & Co.; Hong Kong; On-site; HKD 480,000 - 700,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Analyst/ Associate for Prime Financial Services - Account Management in Hong Kong to act as the escalation contact for client service.

You will manage communications and paperwork related to account maintenance, ensuring client needs are met and quality standards are maintained. You will liaise with Technology, Operations, Risk, Compliance, and other lines of business, while staying informed on industry developments.

Qualifications

• Bachelor's degree is required.
• Minimum 1 year's relevant experience.
• Fluent in written and spoken English plus at least one Asian language.
• Strong verbal and written communication skills, with proven ability to negotiate.
• Attention to detail and accuracy, adaptability, and flexibility.
• Proven client service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Good time management skills and ability to work to deadlines.
• Proficiency in Excel and PC skills.

Responsibilities

• Oversee clients' end-to-end Prime Brokerage activities and strategy across J.P. Morgan, serving as the point of escalation for all aspects of their accounts, including technology, operations, financing, reporting, legal, and risk.
• Navigate the firm on behalf of the client, liaising with Technology, Middle Office, Operations, Product Development, Technology Client Support & Integration, Transition, Finance, Legal, Risk, Credit, Compliance, and other Lines of Business.
• Stay informed about broader industry and regulatory developments and provide relevant updates to clients.
• Understand clients' short and long-term goals and develop cross-selling opportunities complementary to J.P. Morgan businesses.
• Manage day-to-day client interaction, leading service reviews, account planning, writing call reports, and following up on actions; review client balances, P&L, position and cash management, and any significant variances from the norm.
• Ensure all client issues and requests are managed within the Firm's compliance, managing organic KYC processes and risk through close attention to client overdrafts and unpaid bills, escalating risk-related issues as required.
• Advise clients on and assist with incremental account setup and operational procedures, liaising with Implementations to ensure correct account setups, and record client interactions in the Service Portal.

Skills

English fluency

Asian language

Communication

Time management

Microsoft Excel

Education

Bachelor's degree

Tools

PC skills

Job description

JPMorgan Chase & Co. is seeking an Analyst/ Associate for Prime Financial Services - Account Management in Hong Kong to act as the escalation contact for client service.

You will manage communications and paperwork related to account maintenance, ensuring client needs are met and quality standards are maintained. You will liaise with Technology, Operations, Risk, Compliance, and other lines of business, while staying informed on industry developments.