Applications Support Senior Analyst, Assistant Vice President

Citibank (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Citibank (Hong Kong) Limited is seeking an Equities Middle Office Application Support professional in Hong Kong. The role partners with multiple technology teams to ensure proper integration, defines system enhancements, analyzes existing logic, and resolves production incidents with preventative measures.

The candidate will work closely with Middle Office and Operations teams, document impacts, and escalate risks with transparency while supporting weekend rotations as needed.

Qualifications

• 5+ years of experience in Middle office application support.
• Trade floor support experience is mandatory.
• Understanding of APAC Exchange and settlement workflows.
• Work closely with Middle Office and Operations teams to address settlement/client inquiries.
• Advanced execution capabilities and ability to adapt quickly to changes.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions.
• Identify and define necessary system enhancements and analyze existing logic.
• Drive production incident resolution and implement preventative measures.
• Document system impacts and support requirements with Product Owners/Analysts.
• Assess risk when changes are made and escalate control issues with transparency.
• Participate in weekend support rotation.

Skills

Middle office application support

Trade floor support

APAC Exchange workflows

Issue tracking tools

Problem management tools

Tools

Issue tracking tools

Problem management tools

Job description

Equities Middle office Application Support is a strategic professional who applies in-depth knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex issues with substantial impact, where taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

The Equities Middle office Application Support is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.

Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.

Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements

Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.

Acts as advisor or coach to new or junior-level analysts; allocates work.

Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Participates in a weekend support rotation schedule

Qualifications:

5+ year of experience in Middle office application support

Trade floor support experience is mandatory.

Understanding of APAC Exchange and settlement workflows

Work closely with Middleoffice and Operations teams to address any settlement / client enquires

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

Issue tracking and reporting using tools

Knowledge/ experience of problem Management Tools.

Good all-round technical skills

Effectively share information with other support team members and with other technology teams