Applications Support Tech Lead Analyst, Vice President

Citibank (Hong Kong) Limited; Hong Kong; Sur place; HKD 900 000 - 1 300 000; Plein temps

Résumé du poste

Citibank (Hong Kong) Limited is seeking an Applications Support Tech Lead Analyst, Vice President to guide cross-functional tech teams in delivering integrated application support. You will lead complex enhancements, assess risks, and drive strategic technical decisions in a fast-paced banking environment.

The role requires strong business acumen, excellent communication, and mentoring capabilities, with a focus on delivering reliable, scalable technology solutions in a highly regulated setting.

Qualifications

• 6-10 years experience.
• Practical problem solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills and relationship building skills.
• Service oriented attitude.
• Ability to work in a fast-paced environment.
• Experience working or leading requirement gathering efforts for multiple large development projects at one time.
• Proficient using basic technical tools and systems.
• Good interpersonal and communication skills.

Responsabilités

• Partner with multiple technology teams to ensure integration of functions to meet goals.
• Identify and define necessary system enhancements; analyze existing logic; implement solutions.
• Provide expertise in apps support area.
• Formulate and define systems scope and objectives for complex enhancements and problem resolution; document requirements.
• Collaborate with Product Owners, Business Analysts and Systems Analysts to determine impacts and support needs.
• Assess risks and security issues; communicate impact; propose mitigations.
• Mentor and coach junior analysts; allocate work as needed.
• Drive in-depth analysis to define problems and develop innovative solutions.
• Influence strategic decisions through advisory input; support governance and compliance.

Connaissances

Leadership

Interpersonal skills

Communication skills

Problem solving

Strategic thinking

Service orientation

Requirements gathering

Technical tools

Fast-paced environment

Team collaboration

Formation

Bachelor's/Master's degree

Outils

Basic technical tools

Description du poste

Applications Support Tech Lead Analyst, Vice President

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.

Provides expertise in area and an advanced level of understanding of the principles of apps support.

Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.

Considers the implications of the application of technology to the current environment.

Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

Acts as advisor or coach to new or lower level analysts; allocates work.

Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

Persuades and influences others through strong and comprehensive communication and diplomacy skills.

Performs other duties and functions as assigned.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

6-10 years experience.

Practical problem solving and strategic thinking skills.

Demonstrated leadership, interpersonal skills and relationship building skills.

Service oriented attitude.

Ability to work in a fast-paced environment.

Experience working or leading requirement gathering efforts for multiple large development projects at one time.

Proficient using basic technical tools and systems.

Good interpersonal and communication skills.

Education:

Bachelor's/University degree, Master's degree preferred.