Lead Support Analyst, Market Connectivity, IT

CLSA; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

CLSA is seeking a senior professional to join the Global Market Connectivity team in Hong Kong. You will support exchange connectivity systems across multiple markets and work with Application Support teams in Pune, New York, London and Sydney.

Responsibilities include monitoring and supporting market data and CRM applications, implementing upgrades, and ensuring robust connectivity with Asian exchanges. Strong English communication and vendor interaction skills are essential; Chinese language

Qualifications

• Bachelor or above degree in IT/Computer Science or related fields.
• Around 10 years experience in Market Connectivity applications and exchange gateways.
• 5-8 years experience in supporting Market Data applications like Reuters, Bloomberg.
• Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program Trading environment.
• Good knowledge of exchange rules of major Asian markets like Hong Kong, China CONNECT, Japan, Korea, Singapore, Taiwan, Australia, India, Indonesia.
• Exposure in Trading Systems monitoring tools like Kibana, Grafana, Logstash, Elastic search, ITRS, etc
• Exposure in Credit Risk Management Systems
• Exposure in Change & Incident Management tools like ServiceNOW
• Must be self-starter and able to work independently
• Willing to undertake other Trade Support functions
• Ready to work in trading floor (high pressure environment)
• Excellent communications skills in English and the ability to interact with Vendors and Traders, Chinese speaking will be a plus

Responsibilities

• Early morning exchange connectivity checks
• Support Daily Trading operations for various trading desks of High Touch & Low Touch cash Equities and F&O desk
• Manage and support CRM applications, Credit Risk System, Market Data Solutions
• Manage and Support Exchange Connectivity for Asian exchanges
• Rollout software upgrades with understanding of infra and work with infra teams to setup connectivity between various exchanges and external brokers

Skills

Market Connectivity

Exchange Gateways

Market Data

Trading Systems Monitoring

ServiceNow

Kibana

Unix/Linux

Communication

English

Chinese

Education

Bachelor or above degree in IT/Computer Science

Tools

Kibana

Grafana

Logstash

Elasticsearch

ITRS

Job description

This role will be part of the Global Market Connectivity team responsible for supporting Exchange Connectivity systems for various exchanges and servicing Market Data applications. Working closely with Application support teams in Pune, New York, London and Sydney.

Key Areas of Responsibilities

• Early morning exchange connectivity checks
• Support Daily Trading operations for various trading desks of High Touch & Low Touch cash Equities and F&O desk
• Manage and support CRM applications, Credit Risk System, Market Data Solutions
• Manage and Support Exchange Connectivity for Asian exchanges
• Rollout software upgrades with understanding of infra and work with infra teams to setup connectivity between various exchanges and external brokers.

Requirements

• Bachelor or above degree in IT/Computer Science or related fields.
• Around 10 years experience experience in Market Connectivity applications and exchange gateways
• 5-8 years of experience in supporting Market Data applications like Reuters, Bloomberg
• Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program Trading environment
• Good knowledge of exchange rules of major Asian markets like (Hong Kong, China CONNECT, Japan, Korea, Singapore, Taiwan, Australia, India, Indonesia)
• Exposure in Trading Systems monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc
• exposure in Credit Risk Management Systems
• exposure in Change & Incident Management tools like ServiceNOW
• Must be self-starter and be able to work independently
• Willing to undertake other Trade Support functions
• Ready to work in Trading floor (high pressure environment)
• Excellent communications skills in English and the ability to interact with Vendors and Traders, Chinese speaking will be a plus

Technology skills:

• Knowledge in Unix/Linux, Shell scripting, Perl
• Basic Knowledge in FIX and other Major exchange Protocols
• Awareness of SRE concepts is an added advantage