Trade Support Analyst

Luxoft; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job description

• Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
• The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

Responsibilities:

• Working as part of a Global team ('follow the sun' model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
• Monitor and support end to end transaction flow across the trading platform.
• Quickly identify, analyze, and correct alerts & issues and/or escape to minimize trade flow impact and preempt outages
• Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
• Problem tracking - identify and steer problematic issues through to resolution.
• Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
• Support scheduled changes working with Dev teams.
• Oversee automated processes, scheduled, alerting and regular reporting.
• Manage users' requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
• Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams

Mandatory Skills Description:

• At least 5+ years of application support experience.
• Comfortable with Client / server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.
• Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
• Detailed practical knowledge of FIX protocol.
• Experience using relational Databases (eg MySQL, MS SQL).
• Good knowledge of trade flow, asset classes and trade life cycle.
• Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.
• Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude.
• Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.
• Ability to articulate complex issues into a high-level summary for senior management.
• Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
• Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.
• Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.

Nice-to-Have Skills Description:

• Knowledge of databases and associated structures
• Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
• Knowledge of Fix Messaging protocol and setting up FIX connections
• Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
• Experience in supporting order flow management between the trading desk and brokers
• Java applications support background
• Experience with Cloud (AWS) platform
• Experience in building out Geneos monitoring including backend scripting and implement customizable alerting for bespoke / custom alerts.