Application Support Specialist_Etrade_Equitities_Derivatives

Maltem Asia-Pacific; Hong Kong; On-site; HKD 307,000 - 552,000; Full time

Job summary

Maltem Singapore is seeking an Application Support Specialist to oversee trading applications for Equities & Derivatives across APAC markets on Windows/Linux. You will support traders, diagnose production issues, and manage daily incident tracking while coordinating with local and overseas dev teams.

The role involves QA testing, deployment/upgrades of critical trading systems, and ensuring uptime. Shift work including mornings, lunches, weekends, and holidays is required; strong ITIL-aligned

Qualifications

• Experience with trading support and knowledge of cash/derivatives markets.
• Experience monitoring production systems and handling incidents.

Responsibilities

• Be responsible for trading applications across APAC markets on Windows/Linux.
• Support traders, troubleshoot and diagnose production issues.
• Manage daily production problems and user requests, ensuring timely resolutions.
• Handle business- or exchange-driven projects and perform QA testing.
• Deploy or upgrade mission-critical trading applications and ensure uptime.
• Monitor performance and operation; address problems.
• Follow ITIL incident escalation and change management procedures.
• Provide system and process documentation.
• Morning/Lunch shift, weekend and holiday work required.
• Improve automation and resilience of production systems.

Skills

Cash & derivatives knowledge

System monitoring

Linux/Unix scripting

Excel VBA

Python

Shell

TCP/UDP/FIX

Initiative / results driven

Analytical skills

Team player

Interpersonal communication

Education

University qualification with IT Major

Tools

Linux/Unix

Python

Shell scripting

Excel

Job description

Maltem Singapore is currently seeking a Application Support Specialist for our Financial Domain Client.

Role: Application Support Specialist

Key Responsibilities:

• Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform


• Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment


• Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams.


• Be responsible for handling business-driven or exchange-driven projects


• Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.


• Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.


• Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.


• Provide system and process documentation


• Morning / Lunch shift duty, weekend and holiday work are required.


• Enhance the automation and resilience of production systems to improve operational efficiency and uptime

Technical and Behavioral Competencies Mandatory :

• Good business knowledge on cash and derivatives products and market rules


• Experience with system monitoring


• Good technical / scripting knowledge on Linux/Unix environment


• Takes initiative and is results driven


• Strong decision making and analytical skills


• Ability to innovate


• Strong team player


• Excellent interpersonal and communication skills


• Proficiency in Excel/VBA


• Proficiency with Python/shell


• Proficiency with network protocols like TCP, UDP, FIX

Qualifications and Experience

• University qualification with IT Major


• Minimum of 1-2 years experience in trading support