Application Production Support Engineer

Newtone consulting; Hong Kong; On-site; HKD 450,000 - 700,000; Full time

Job summary

Newtone consulting seeks an Application Production Support Engineer to sustain mission-critical equity trading apps across APAC. You’ll manage incidents, deploy changes, and work directly with traders on Linux environments.

This role requires hands-on production support, strong problem-solving, and ITIL-aligned incident/change management. Expect morning shifts with weekend rotation in a fast-paced front-office setting.

Qualifications

• Experience in application production support, preferably in financial markets or trading.
• Strong working knowledge of Linux environments.
• Good troubleshooting and production incident management skills.
• Understanding of equities, futures, or electronic trading systems is advantageous.
• Experience with deployment, testing, and production monitoring.
• Familiarity with ITIL support and change management processes.
• Strong communication skills and ability to work directly with front‑office users.
• Comfortable with morning/lunch shifts and occasional weekend or public holiday support.

Responsibilities

• Support trading applications for equities/futures across APAC markets on Linux platforms.
• Provide direct support to traders and troubleshoot production issues.
• Manage incidents and user requests through resolution, coordinating with development teams.
• Monitor application performance and proactively identify operational issues.
• Support business- and exchange-driven changes and projects.
• Perform QA testing, deployments, upgrades, and production validation.
• Follow ITIL processes for incident, problem, and change management.
• Maintain technical and operational documentation and participate in rotations.

Skills

Linux

Application production support

ITIL

Incident management

Front‑office users interaction

Job description

We are looking for an Application Production Support Engineer to support mission-critical equity trading applications across APAC markets. The role combines hands‑on Linux application support, trader interaction, incident management, and deployment activities in a fast‑paced front‑office environment.

Key Responsibilities

• Support trading applications for Equities/Futures across APAC markets on Linux platforms.
• Provide direct support to traders and troubleshoot functional and technical production issues.
• Manage incidents and user requests through resolution, coordinating with local and global development teams.
• Monitor application performance and proactively identify operational issues.
• Support business- and exchange-driven application changes and projects.
• Perform QA testing, application deployments, upgrades, and production validation.
• Follow ITIL processes for incident, problem, and change management.
• Maintain technical and operational documentation and participate in shift/weekend support rotations.

Requirements

• Experience in application production support, preferably within financial markets or trading.
• Strong working knowledge of Linux environments.
• Good troubleshooting and production incident management skills.
• Understanding of Equities, Futures, or electronic trading systems is highly advantageous.
• Experience with application deployment, testing, and production monitoring.
• Familiarity with ITIL support and change management processes.
• Strong communication skills and ability to work directly with front‑office users.
• Comfortable with morning/lunch shifts and occasional weekend or public holiday support.