APAC Underwriting Training & Capability Lead

Liberty International Insurance Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Liberty International Insurance Limited seeks a Technical Underwriting Training & Development Manager to lead APAC training and capability initiatives. The role designs role-based competency frameworks, curricula, and certification standards to uplift underwriting quality and consistency.

Responsibilities include defining multi-year learning roadmaps, managing LMS, and driving change adoption with HR and product teams across APAC.

Qualifications

• Significant experience in insurance/underwriting or related functions with demonstrable experience in learning, capability development or instructional design within a regulated environment.
• Practical underwriting knowledge across commercial and retail lines to shape relevant technical content.
• Proven experience building competency frameworks, certification programs and administering enterprise LMS platforms.
• Experience designing blended learning solutions and measuring learning impact linked to business outcomes.

Responsibilities

• Define the APAC underwriting capability strategy and a multi-year learning roadmap aligned to the Underwriting Excellence priorities and underwriting objectives.
• Translate strategic priorities into training targets, curriculum plans and resourcing requirements for the underwriting teams.
• Design and maintain role-based competency frameworks that align with global and local frameworks.
• Implement assessment standards and quality assurance for certifications.
• Lead design and delivery of blended learning (e-learning, virtual/classroom workshops, case-based learning, on-the-job assessments, recorded masterclasses).
• Oversee LMS strategy and administration for APAC underwriting: course management, enrollments, assessments, certification tracking and compliance reporting.
• Define and deliver learning analytics and impact measurement — link training outcomes to business KPIs.
• Develop onboarding pathways and accelerated programs for new underwriters, graduates and school-leavers.
• Create manager toolkits and reinforce on-the-job practice to ensure learning is applied.
• Lead the training and adoption element of system, product and governance change programs; work with Change Management and Technology leads to ensure readiness.
• Manage a prioritised training release calendar aligned to the underwriting priorities and in collaboration with HR and the UWLC.
• Act as the primary learning partner to CUOs, Product Heads, Portfolio and Segment Managers and HR; convene learning working groups and gain sponsorship.
• Maintain the training governance process, budget oversight and supplier/vendor relationships for external learning partners.
• Lead a regional training team (instructional designers, LMS admin, trainers/subject-matter experts) and coordinate embedded trainers or SME contributors in markets.
• Drive continuous improvement of the training function through feedback, evaluation and quality assurance.
• Learning strategist: builds practical, measurable learning approaches that enable behaviour change.
• Credible technical communicator: able to translate technical underwriting concepts into applied learning.
• Data-driven: uses analytics to measure impact and prioritise interventions.
• Collaborative: works inclusively across markets, functions and levels.
• Delivery-oriented: plans and executes training releases tied to business change.
• Coaching mindset: builds capability by empowering managers and SMEs to develop others.

Skills

Learning strategist

Technical communicator

Data-driven

Collaborative

Delivery-oriented

Coaching mindset

Education

Tertiary qualification in education, business or insurance

Tools

LMS platforms

Job description

Liberty International Insurance Limited seeks a Technical Underwriting Training & Development Manager to lead APAC training and capability initiatives. The role designs role-based competency frameworks, curricula, and certification standards to uplift underwriting quality and consistency.

Responsibilities include defining multi-year learning roadmaps, managing LMS, and driving change adoption with HR and product teams across APAC.