APAC Insights & Data Lead – Luxury Retail Growth

BoF Careers; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Ralph Lauren Corporation in Hong Kong seeks a Senior Insights & Data Manager, APAC, to define and lead regional customer insights and data strategy across APAC DTC businesses. You will translate global customer vision into actionable insights, collaborating with CRM, clienteling, retail, and IT to drive acquisition, retention, and personalization.

You will ensure consistent measurement and reporting, balancing global standards with local market maturity and regulatory requirements, while guiding

Qualifications

• 8–12 years of experience in customer insights, data analytics, CRM, or strategy roles.
• Regional APAC experience in retail, luxury, FMCG, consulting, or tech environments.
• Excellent communication and stakeholder management with senior stakeholders.

Responsibilities

• Define and lead APAC customer data and insights strategy aligned with business priorities.
• Oversee data capture, quality, and compliance across retail, digital, and clienteling touchpoints.
• Drive adoption of AI models and advanced analytics in CRM and clienteling.
• Lead APAC-wide customer performance reporting and executive insights.
• Partner cross-functionally to ensure insight-led customer journeys and personalization.

Skills

APAC experience

Data analytics

CRM systems

Stakeholder management

Communication

Tools

CRM platforms

BI tools

Data platforms

Job description

Ralph Lauren Corporation in Hong Kong seeks a Senior Insights & Data Manager, APAC, to define and lead regional customer insights and data strategy across APAC DTC businesses. You will translate global customer vision into actionable insights, collaborating with CRM, clienteling, retail, and IT to drive acquisition, retention, and personalization.

You will ensure consistent measurement and reporting, balancing global standards with local market maturity and regulatory requirements, while guiding