APAC Client Service Transformation VP

JPMorgan Chase & Co.; Hong Kong; On-site; HKD 1,000,000 - 1,700,000; Full time

Job summary

JPMorgan Chase & Co. in Hong Kong seeks a Vice President to shape and execute the APAC Client Service transformation agenda, delivering scalable initiatives across business, product, technology, operations, data, and control functions.

You will lead complex programs end-to-end, align regional needs with global roadmaps, and drive governance, adoption, and business-as-usual transition to improve client experience.

Qualifications

• Bachelor’s degree in any discipline and a minimum of eight years of relevant experience in asset management, financial services, transformation, product ownership, program management, or business analysis.
• Proven track record delivering strategic change in a complex, matrixed, and regulated environment, with strong knowledge of the asset management client lifecycle and Client Service operating model.
• Advanced capabilities in roadmap development, prioritization, requirements analysis, process and operating-model design, governance, testing, implementation, and benefits realization.
• Exceptional stakeholder management, influencing, analytical, and executive communication skills, with the judgment to navigate ambiguity and competing priorities.
• Strong technology and digital fluency, including effective partnership with Product, Technology, and Data teams, as well as advanced proficiency in Microsoft Office.

Responsibilities

• Own the APAC Client Service transformation roadmap, translating strategic priorities, client feedback, and operational pain points into a sequenced portfolio of initiatives.
• Lead complex, cross-functional programs end-to-end, with accountability for scope, milestones, dependencies, risks, implementation readiness, and measurable outcomes.
• Balance longer-term strategic change with practical, tactical solutions that can deliver near-term improvements.
• Act as Transformation Product Owner where appropriate by defining the vision and success measures, prioritizing the backlog, refining requirements, and aligning delivery to business and end-user needs.
• Represent the voice of APAC Client Service with global Product Owners and Technology teams, ensuring regional requirements are reflected in global roadmaps and delivery plans.
• Design scalable operating models and reengineer end-to-end processes to simplify workflows, reduce manual touchpoints, clarify ownership, and strengthen controls.
• Champion digital, data, workflow, automation, and responsible AI opportunities that improve query management, onboarding, self-service, management information, and client experience.
• Build senior stakeholder alignment and lead governance, executive communications, change management, training, adoption tracking, and business-as-usual transition.
• Partner with Risk, Legal, Compliance, and Control functions to ensure solutions meet policy, regulatory, and operational risk requirements.
• Support BAU and business management activities, including management metrics, governance, control reviews, and other business priorities.

Skills

Roadmap development

Prioritization

Requirements analysis

Process design

Operating-model design

Governance

Testing

Implementation

Benefits realization

Education

Bachelor’s degree in any discipline

Job description

JPMorgan Chase & Co. in Hong Kong seeks a Vice President to shape and execute the APAC Client Service transformation agenda, delivering scalable initiatives across business, product, technology, operations, data, and control functions.

You will lead complex programs end-to-end, align regional needs with global roadmaps, and drive governance, adoption, and business-as-usual transition to improve client experience.