Asset Management - Client Service Transformation Lead - Vice President

JPMorgan Chase Bank, N.A.; Hong Kong; On-site; HKD 1,800,000 - 3,000,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in APAC seeks a Vice President to lead the Client Service transformation across the region, shaping the strategy, prioritizing initiatives, and delivering scalable processes across data, technology, operations, and controls.

You will own the transformation roadmap, partner with global Product Owners and Technology, and drive adoption, governance, and business-as-usual transition while strengthening controls and enhancing the client experience through digital and data

Qualifications

• Bachelor’s degree in any discipline and a minimum of eight years of relevant experience in asset management, financial services, transformation, product ownership, program management, or business analysis.
• Proven track record delivering strategic change in a complex, matrixed, and regulated environment, with strong knowledge of the asset management client lifecycle and Client Service operating model.
• Advanced capabilities in roadmap development, prioritization, requirements analysis, process and operating-model design, governance, testing, implementation, and benefits realization.
• Exceptional stakeholder management, influencing, analytical, and executive communication skills, with the judgment to navigate ambiguity and competing priorities.
• Strong technology and digital fluency, including effective partnership with Product, Technology, and Data teams, as well as advanced proficiency in Microsoft Office.

Responsibilities

• Own the APAC Client Service transformation roadmap, translating strategic priorities into a sequenced portfolio of initiatives.
• Lead complex, cross-functional programs end-to-end with accountability for scope, milestones, dependencies, risks, and adoption.
• Balance long-term change with practical, near-term improvements.
• Act as Transformation Product Owner by defining vision, prioritizing backlog, and aligning delivery with needs.
• Represent APAC Client Service with global Product Owners and Technology teams to reflect regional requirements.
• Design scalable operating models and reengineer end-to-end processes to simplify workflows and strengthen controls.
• Champion digital, data, workflow, automation, and responsible AI opportunities to improve queries, onboarding, and client experience.
• Build senior stakeholder alignment and lead governance, communications, change management, adoption tracking, and BAU transition.
• Partner with Risk, Legal, Compliance, and Control functions to ensure policy and risk requirements are met.
• Support BAU and business management activities, including governance and control reviews.

Skills

Transformation leadership

Program management

Stakeholder management

Roadmap development

Product ownership

Data proficiency

Education

Bachelor’s degree

Job description

Asset Management - Client Service Transformation Lead - Vice President

Join a team shaping the future of client service across APAC. This role offers the opportunity to lead strategic transformation initiatives, improve the end-to-end client lifecycle, and deliver scalable solutions across business, product, technology, operations, data, and control functions. You will help simplify processes, strengthen controls, and enhance the client experience through digital, data, and operating model change.

Job Summary

As a Vice President in APAC Client Service organization, you will shape and execute the regional transformation agenda, taking complex initiatives from opportunity identification and prioritization through design, delivery, adoption, and transition to business-as-usual. You will operate at the intersection of Client Service, Product, Technology, Operations, Data, and Control functions, combining transformation leadership, product ownership, business analysis, and operating-model design to deliver measurable client and business outcomes.

Job Responsibilities

• Own the APAC Client Service transformation roadmap, translating strategic priorities, client feedback, and operational pain points into a sequenced portfolio of initiatives.
• Lead complex, cross-functional programs end-to-end, with accountability for scope, milestones, dependencies, risks, implementation readiness, and measurable outcomes.
• Balance longer-term strategic change with practical, tactical solutions that can deliver near-term improvements.
• Act as Transformation Product Owner where appropriate by defining the vision and success measures, prioritizing the backlog, refining requirements, and aligning delivery to business and end-user needs.
• Represent the voice of APAC Client Service with global Product Owners and Technology teams, ensuring regional requirements are reflected in global roadmaps and delivery plans.
• Design scalable operating models and reengineer end-to-end processes to simplify workflows, reduce manual touchpoints, clarify ownership, and strengthen controls.
• Champion digital, data, workflow, automation, and responsible AI opportunities that improve query management, onboarding, self-service, management information, and client experience.
• Build senior stakeholder alignment and lead governance, executive communications, change management, training, adoption tracking, and business-as-usual transition.
• Partner with Risk, Legal, Compliance, and Control functions to ensure solutions meet policy, regulatory, and operational risk requirements.
• Support BAU and business management activities, including management metrics, governance, control reviews, and other business priorities.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in any discipline and a minimum of eight years of relevant experience in asset management, financial services, transformation, product ownership, program management, or business analysis.
• Proven track record delivering strategic change in a complex, matrixed, and regulated environment, with strong knowledge of the asset management client lifecycle and Client Service operating model.
• Advanced capabilities in roadmap development, prioritization, requirements analysis, process and operating-model design, governance, testing, implementation, and benefits realization.
• Exceptional stakeholder management, influencing, analytical, and executive communication skills, with the judgment to navigate ambiguity and competing priorities.
• Strong technology and digital fluency, including effective partnership with Product, Technology, and Data teams, as well as advanced proficiency in Microsoft Office.

Preferred Qualifications, Capabilities, and Skills

• Relevant professional qualification such as PMP, PRINCE2, Agile, Scrum, or Product Owner certification.
• Experience with digital client servicing, case or query management, workflow, onboarding, client portals, dashboards, intelligent automation, AI, or data-enabled transformation.
• Experience coordinating regional requirements with global Product Owners across multiple APAC markets and regulatory environments.