APAC Client Service Transformation VP — Strategy & Change

JPMorganChase; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

J.P. Morgan in Hong Kong seeks a Vice President to shape and execute the APAC Client Service transformation agenda.

You will lead complex initiatives from opportunity through design, delivery, adoption, and transition to business-as-usual, partnering with product, technology, and data teams across the region. The role requires eight+ years in financial services or transformation, strong governance, and the ability to drive measurable client and business outcomes in a regulated environment.大

Qualifications

• Bachelor's degree in any discipline with eight years in asset management, financial services, transformation, product ownership, program management, or business analysis.
• Proven track record delivering strategic change in a complex, regulated environment.
• Strong technology and digital fluency with collaboration across product, technology and data teams.

Responsibilities

• Own the APAC Client Service transformation roadmap, translating strategic priorities into a sequenced portfolio of initiatives.
• Lead cross-functional programs end-to-end with accountability for scope, milestones, risks, and outcomes.
• Balance longer-term strategic change with practical, near-term improvements.
• Act as Transformation Product Owner by defining vision, prioritizing the backlog, and aligning delivery to user needs.
• Represent APAC Client Service in global roadmaps and delivery plans with Product Owners and Technology teams.
• Design scalable operating models and reengineer processes to simplify workflows and strengthen controls.
• Champion digital, data, workflow, automation, and responsible AI opportunities to improve client experience.
• Build senior stakeholder alignment and lead governance, change management, and transition to BAU.

Skills

Roadmap development

Stakeholder management

Executive communication

Digital fluency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

J.P. Morgan in Hong Kong seeks a Vice President to shape and execute the APAC Client Service transformation agenda.

You will lead complex initiatives from opportunity through design, delivery, adoption, and transition to business-as-usual, partnering with product, technology, and data teams across the region. The role requires eight+ years in financial services or transformation, strong governance, and the ability to drive measurable client and business outcomes in a regulated environment.大