Air Freight Ops Associate | Growth, 5‑Day Week & Benefits

RIM Logistics Asia Limited; Hong Kong; On-site; HKD 240,000 - 340,000; Full time

Benefits offered by this job

5-day work week

Friendly and flattened culture

Attractive remuneration package

Job summary

RIM Logistics Asia Limited is seeking a motivated customer service professional to join our team in Hong Kong. You will collaborate with vendors, customers, and overseas partners to maintain clear visibility of milestones and billing processes.

The role emphasizes teamwork, accuracy, and timely updates in Cargowise, with opportunities for career growth within a friendly, flat organization. A university degree is preferred but not required.

Qualifications

• 2+ years of customer service experience.
• Analytical skills with working knowledge of Excel, Word and PowerPoint.
• Detail-oriented with strong organizational skills.
• Proficiency in read, written and spoken English, Mandarin and Cantonese.
• University degree preferred but not required.
• Work within a team to organize, monitor, update, and communicate with vendors and customers, RIM employees and overseas partners.
• Update relevant milestones within Cargowise to give timely and accurate visibility to our customers & overseas offices.
• Upload relevant/required documents for customer visibility based on agreed upon milestones.
• Timely and accurate billing, cost accruals and payables entry.
• We offer 5-day work week, friendly and flattened culture, excellent career opportunities, attractive remuneration package & benefits to the successful candidate.

Responsibilities

• Work within a team to organize, consistently monitor, update, and communicate with vendors and customers, RIM employees and overseas partners.
• Update milestones within Cargowise to give timely and accurate visibility to our customers & overseas offices.
• Upload relevant documents for customer visibility based on milestones.
• Ensure timely and accurate billing, cost accruals and payables entry.

Skills

Customer service

Analytical skills

Detail-oriented

Organizational skills

English proficiency

Mandarin

Cantonese

Education

University degree preferred

Tools

MS Excel

MS Word

PowerPoint

Job description

RIM Logistics Asia Limited is seeking a motivated customer service professional to join our team in Hong Kong. You will collaborate with vendors, customers, and overseas partners to maintain clear visibility of milestones and billing processes.

The role emphasizes teamwork, accuracy, and timely updates in Cargowise, with opportunities for career growth within a friendly, flat organization. A university degree is preferred but not required.