AI Adoption & Support Analyst (Senior / Junior)

Techforce Group Limited; Hong Kong; On-site; HKD 480,000 - 600,000; Full time

Job summary

TechForce is seeking an AI Adoption & Support Analyst (Senior/Junior) to drive enterprise AI adoption through user training, enablement, change management, and frontline support activities while promoting responsible and effective use of AI technologies across the organisation. This role offers exposure to cutting-edge data solutions in a dynamic, enterprise environment.

The candidate will deliver training sessions, workshops, demonstrations and coaching programmes; create user guides and

Qualifications

• Minimum 1 year in IT support or related roles for Analyst level candidates.
• 5+ years in technology adoption or training for Senior Analyst level candidates.
• Experience training on Microsoft Copilot, Power Platform or similar tools.
• Fluent Cantonese and English communication are required.

Responsibilities

• Support AI adoption and enablement across the organisation.
• Deliver training sessions, workshops, and coaching programmes.
• Provide frontline support for AI tools and digital solutions.
• Create user guides, FAQs, and knowledge base content.
• Gather feedback and improve adoption and user experience.
• Collaborate with cross-functional teams to resolve issues.
• Promote Responsible AI, data privacy, and governance.
• Contribute to change management and stakeholder engagement.
• Monitor adoption metrics and suggest improvements.
• Serve as a point of contact for users during AI adoption journey.

Skills

IT support

User training

Change management

Stakeholder management

Communication

Problem solving

Tools

Microsoft Copilot

Power Platform

Job description

AI Adoption & Support Analyst (Senior / Junior)

TechForce is a leading Technology consulting firm in Asia Pacific. We deploy business analysts, Project Managers and Subject matter experts to large enterprise-grade data-driven projects in the Banking, Insurance and Retail industries. We specialize in data transformation and integration, data analysis and modelling to support our clients' business operations. With a diverse portfolio of projects and a commitment to innovation, we offer an exciting opportunity for aspiring subject matter experts to gain valuable experience and contribute to cutting-edge data solutions

TechForce is looking for an experienced Support Analyst/ Senior Support Architect to support enterprise AI adoption through user training, enablement, change management, and frontline support activities while promoting responsible and effective use of AI technologies.

Responsibilities

Support the adoption and enablement of AI and digital workplace solutions across the organisation

Deliver user training sessions, workshops, demonstrations, and coaching programmes

Provide frontline support and guidance to end users on AI tools and digital solutions

Assist with the creation of user guides, training materials, FAQs, and knowledge base content

Gather user feedback and identify opportunities to improve adoption and user experience

Collaborate with business and technical teams to resolve user issues and support rollout activities

Promote Responsible AI, data protection, and governance best practices

Support change management, communications, and stakeholder engagement initiatives

Monitor adoption metrics and contribute recommendations for continuous improvement

Act as a trusted point of contact for users throughout their AI adoption journey

Requirements

Minimum 1 year of experience in IT support, user training, service desk, technology enablement, change management, or digital transformation for Analyst level candidates

5+ years of experience in technology adoption, training, enablement, change management, or user support for Senior Analyst level candidates

Experience supporting or delivering training on Microsoft Copilot, Power Platform, or similar technologies is highly preferred

Strong communication, presentation, and stakeholder management skills

Understanding of Responsible AI, data privacy, security, and governance principles is advantageous

Ability to simplify technical concepts for non-technical users

Strong problem-solving skills and customer-focused mindset

Fluent Cantonese and English communication skills are required