AI Product Design Director — Enterprise Experience Leader

HSBC; Hong Kong; Hybrid; HKD 1.200.000 - 1.900.000; Vollzeit

Zusammenfassung

HSBC Holdings plc in Hong Kong and London seeks a Director, AI Product Design & Experience to lead enterprise design strategy for AI-native products. You will define design principles, drive cross‑functional collaboration and ensure experiences are user‑centred, trusted and scalable.

This role focuses on strong governance, design system maturity, and collaboration across product, engineering, brand, data and risk functions to deliver compelling AI-enabled journeys with measurable outcomes.

Qualifikationen

• Significant design leadership experience at Director level.
• Ability to lead a distributed design organisation across multiple teams and channels.
• Experience creating and scaling enterprise design systems and reusable components.
• Deep knowledge of AI-native interaction design (conversational, multimodal, adaptive).
• Strong governance around accessibility, responsible AI, privacy and risk.

Aufgaben

• Define the design vision and operating model for AI-native products and the wider digital experience agenda.
• Lead enterprise AI tooling strategy and scale reusable design components.
• Oversee design systems governance and integration with engineering pockets.
• Provide senior design direction for priority AI products from framing to post-launch iteration.
• Establish research and measurement practices to improve usability and outcomes.
• Engage with external practitioners and thought leaders to keep HSBC informed.

Kenntnisse

Design leadership

AI-native design

Stakeholder management

Design systems

Prototyping with code

Communication

Regulatory & risk

Jobbeschreibung

HSBC Holdings plc in Hong Kong and London seeks a Director, AI Product Design & Experience to lead enterprise design strategy for AI-native products. You will define design principles, drive cross‑functional collaboration and ensure experiences are user‑centred, trusted and scalable.

This role focuses on strong governance, design system maturity, and collaboration across product, engineering, brand, data and risk functions to deliver compelling AI-enabled journeys with measurable outcomes.