AI-Enabled Sales Ops & Analytics Lead

Lever, Inc.; Hong Kong; On-site; HKD 75,000 - 113,000; Full time

Job summary

Coins is seeking a Sales Operations professional to support Chief of Staff and Head of Global Sales. The role focuses on coordinating sales operations across markets, building dashboards, analyzing performance, and driving AI-enabled reporting to improve results.

The candidate will track performance, support trainings, manage cross-functional follow-ups, and ensure data quality for strategic initiatives across the organization.

Qualifications

• Experience in sales operations, commercial operations, business operations, analytics, or a similar role.
• Strong spreadsheet, dashboarding, and analytical ability; comfortable with performance metrics.
• Highly organized, detail-oriented, and reliable with follow-through.
• Comfortable coordinating across distributed teams and multiple functions.
• Interest in AI-enabled workflows and willingness to use AI tools for automation and insight generation.
• Experience in fintech, payments, crypto, e-commerce, or high-growth technology is a plus.

Responsibilities

• Monitor sales associate performance, transactions, pipeline activity, and operational bottlenecks.
• Build and maintain accurate dashboards and recurring performance reports.
• Analyze sales trends and identify reasons for underperformance or process gaps.
• Track adoption and effectiveness of internal sales tools, including AI-enabled tools.
• Partner with the Sales AI team on data quality, handoffs, reporting needs, and tool improvements.
• Coordinate sales trainings, meetings, follow-ups, and operational communications.
• Manage sales-related follow-ups with Legal, Compliance, and other internal stakeholders.
• Maintain organized records, action trackers, and status updates across initiatives.
• Support broader commercial and strategic projects led by the Chief of Staff.

Skills

Sales operations

Analytics

Dashboarding

Cross-functional coordination

AI tools

Tools

AI-enabled tools

Dashboards

Job description

Coins is seeking a Sales Operations professional to support Chief of Staff and Head of Global Sales. The role focuses on coordinating sales operations across markets, building dashboards, analyzing performance, and driving AI-enabled reporting to improve results.

The candidate will track performance, support trainings, manage cross-functional follow-ups, and ensure data quality for strategic initiatives across the organization.