Operations Manager - Sales Management

Lever, Inc.; Hong Kong; On-site; HKD 75,000 - 113,000; Full time

Job summary

Coins is seeking a Sales Operations professional to support Chief of Staff and Head of Global Sales. The role focuses on coordinating sales operations across markets, building dashboards, analyzing performance, and driving AI-enabled reporting to improve results.

The candidate will track performance, support trainings, manage cross-functional follow-ups, and ensure data quality for strategic initiatives across the organization.

Qualifications

• Experience in sales operations, commercial operations, business operations, analytics, or a similar role.
• Strong spreadsheet, dashboarding, and analytical ability; comfortable with performance metrics.
• Highly organized, detail-oriented, and reliable with follow-through.
• Comfortable coordinating across distributed teams and multiple functions.
• Interest in AI-enabled workflows and willingness to use AI tools for automation and insight generation.
• Experience in fintech, payments, crypto, e-commerce, or high-growth technology is a plus.

Responsibilities

• Monitor sales associate performance, transactions, pipeline activity, and operational bottlenecks.
• Build and maintain accurate dashboards and recurring performance reports.
• Analyze sales trends and identify reasons for underperformance or process gaps.
• Track adoption and effectiveness of internal sales tools, including AI-enabled tools.
• Partner with the Sales AI team on data quality, handoffs, reporting needs, and tool improvements.
• Coordinate sales trainings, meetings, follow-ups, and operational communications.
• Manage sales-related follow-ups with Legal, Compliance, and other internal stakeholders.
• Maintain organized records, action trackers, and status updates across initiatives.
• Support broader commercial and strategic projects led by the Chief of Staff.

Skills

Sales operations

Analytics

Dashboarding

Cross-functional coordination

AI tools

Tools

AI-enabled tools

Dashboards

Job description

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Support the Chief of Staff and Head of Global Sales in running sales operations across key markets. This role combines operational coordination, performance analysis, AI-enabled reporting, and cross-functional follow-up to help sales teams operate efficiently and improve results.

What you’ll do

• Monitor sales associate performance, transactions, pipeline activity, and operational bottlenecks.

• Build and maintain accurate dashboards and recurring performance reports.

• Analyze sales trends and identify reasons for underperformance or process gaps.

• Track adoption and effectiveness of internal sales tools, including AI-enabled tools.

• Partner with the Sales AI team on data quality, handoffs, reporting needs, and tool improvements.

• Coordinate sales trainings, meetings, follow-ups, and operational communications.

• Manage sales-related follow-ups with Legal, Compliance, and other internal stakeholders.

• Maintain organized records, action trackers, and status updates across initiatives.

• Support broader commercial and strategic projects led by the Chief of Staff.

What we expect from you

• Experience in sales operations, commercial operations, business operations, analytics, or a similar role.

• Strong spreadsheet, dashboarding, and analytical ability; comfortable working with performance metrics.

• Highly organized, detail-oriented, and reliable with follow-through.

• Comfortable coordinating across distributed teams and multiple functions.

• Interest in AI-enabled workflows and willingness to use AI tools for automation and insight generation.

• Experience in fintech, payments, crypto, e-commerce, or high-growth technology is a plus.

Meaningful Collaborations

- The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth -

Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas -

Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.