After-Sales Technician

Hermès Asia Pacific Limited; Hong Kong; Sur place; HKD 240 000 - 360 000; Plein temps

Résumé du poste

Hermès Asia Pacific Limited is seeking an experienced After-Sales Technician to repair and service luxury watches to Hermès standards. You will repair quartz, mechanical, and simple complications, ensuring precise performance and presentation.

You will handle client items with care, document processes, and collaborate with retail teams for seamless service delivery. Candidates should have advanced watchmaking training (WOSTEP) and at least 3 years of after-sales experience, plus strong written

Qualifications

• Advanced watchmaking repair training or WOSTEP certification.
• Minimum 3 years of experience as an after-sales technician.
• Good oral and written English.

Responsabilités

• Provide professional technical assessment and services to clients.
• Ensure timely completion of all after-sales services and repairs per stipulated time frame.
• Carry out interventions on watches according to Hermès standards and ensure perfect technical function.
• Be responsible for all client products received for services/repairs and handle with due care.
• Repair and control quartz, mechanical, and simple complication watches.
• Examine watches, replace faulty parts, clean, reassemble, lubricate, and test accuracy.
• Provide basic polishing/refurbishing service.
• Support spare parts stocks and warehouse operations and ensure sufficient inventory.
• Input accurate data in internal systems and collaborate with Retail Team to ensure smooth delivery and support of repairs.
• Provide technical training to sales team in collaboration with retail manager.

Connaissances

English proficiency

Formation

WOSTEP certification or Advanced Watchmaking-Repair training

Description du poste

To provide professional technical assessment and services to our clients

To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame

To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product

To be responsible & accountable for all client's products received for services / repair and to handle them with due care

Workshop

To repair and control all types of quartz, mechanical and simple complication watches

To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item

To provide basic polishing-refurbishing service

Spare parts stocks & Warehouse

Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock)

To perform quality control and quick service activities at warehouse / stores if need.

To input correct data in internal system

To work with Retail Team to ensure smooth delivery & support of clients' repairs

To work with retail manager on providing technical training to sales team

PROFILE

Focus on quality of workmanship, high level of skill for complete repair/service of timepiece

Take pride in achieving and maintaining quality and productivity targets whilst respecting the guidelines and processes in place

Enthusiastic and self-motivated

Conscientious, flexible and versatile

Meticulous and accurate in their work

Good organizational skills, to meet the set lead times

Excellent analytical and deductive skills, ability to find solutions

Self-reliant but also enjoying teamwork

Acutely aware of Customer Service, where complete customer satisfaction is the main objective.

PROFESSIONAL REQUIREMENTS

Advanced Watchmaking-Repair training or WOSTEP certification

At least 3 years' successful experience working as an After-Sales Technician

Candidates with experience in the luxury timepiece industry is preferred

Candidates must be able to work well under pressure to meet customer service levels

Good oral and written English

Good knowledge of the standard IT tools (MS office)

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 22,040 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. 16 artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world, including 5 stores in Hong Kong.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 22,040 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. 16 artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world, including 5 stores in Hong Kong.