After-Sales Technician

Hermès; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Hermès Hong Kong is seeking an After-Sales Technician to provide professional technical assessment and repair services for luxury timepieces. You will ensure timely completion of all after-sales work, perform interventions following Hermès guidelines, and handle client products with care.

Responsibilities include watch repair across quartz, mechanical, and simple complications, parts inspection, polishing, data entry, and collaboration with the Retail Team to support client repairs and staff

Qualifications

• Advanced watchmaking repair training or WOSTEP certification.
• At least 3 years' successful experience working as an After-Sales Technician.
• Experience in the luxury timepiece industry preferred.
• Ability to work well under pressure to meet service levels.
• Good oral and written English.
• Good knowledge of MS Office and standard IT tools.

Responsibilities

• To provide professional technical assessment and services to our clients.
• To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame.
• To carry out interventions on watches according to Hermès standards and ensure perfect technical function of the product.
• To be responsible and accountable for all client’s products received for services/repair and to handle them with due care.
• To repair and control quartz, mechanical and simple complication watches.
• To examine watches, replace faulty parts, clean, reassemble, lubricate and test accuracy.
• To provide basic polishing-refurbishing service.
• Spare parts management and warehouse quality control.
• To input correct data in internal system.
• To collaborate with Retail Team to support client repairs and train sales staff.

Skills

Quality workmanship

Teamwork

Communication skills

Organizational skills

Analytical thinking

Attention to detail

Adaptability

Customer service

Education

Advanced watchmaking repair training or WOSTEP certification

Tools

MS Office

Job description

• To provide professional technical assessment and services to our clients
• To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame
• To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product
• To be responsible & accountable for all client’s products received for services / repair and to handle them with due care

General Skills

MAIN RESPONSIBILITIES AND ACTIVITIES

• To provide professional technical assessment and services to our clients
• To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame
• To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product
• To be responsible & accountable for all client’s products received for services / repair and to handle them with due care

Workshop

• To repair and control all types of quartz, mechanical and simple complication watches
• To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item
• To provide basic polishing-refurbishing service

Spare parts stocks & Warehouse

• Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock)
• To perform quality control and quick service activities at warehouse / stores if need.

Administrative tasks

• To input correct data in internal system

Stores

• To work with Retail Team to ensure smooth delivery & support of clients’ repairs
• To work with retail manager on providing technical training to sales team

PROFILE

• Focus on quality of workmanship, high level of skill for complete repair/service of timepiece
• Take pride in achieving and maintaining quality and productivity targets whilst respecting the guidelines and processes in place
• Enthusiastic and self-motivated
• Good communication skills
• Conscientious, flexible and versatile
• Meticulous and accurate in their work
• Good organizational skills, to meet the set lead times
• Excellent analytical and deductive skills, ability to find solutions
• Self-reliant but also enjoying teamwork
• Acutely aware of Customer Service, where complete customer satisfaction is the main objective.

Professional Requirements

• Advanced Watchmaking-Repair training or WOSTEP certification
• At least 3 years' successful experience working as an After-Sales Technician
• Candidates with experience in the luxury timepiece industry is preferred
• Candidates must be able to work well under pressure to meet customer service levels
• Good oral and written English
• Good knowledge of the standard IT tools (MS office)