Luxury Timepiece After-Sales Technician

Hermes Paris; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Hermes Paris in Hong Kong is seeking a skilled After-Sales Technician to provide professional technical assessment and services for luxury watches. You will ensure timely completion of after-sales repairs, perform interventions per Hermes standards, and handle client products with care.

Role requires 3+ years in after-sales watch repair, Advanced Watchmaking/ WOSTEP, and strong English plus MS Office skills. Work with retail and warehouse teams to deliver high-quality service.

Qualifications

• Advanced Watchmaking-Repair training or WOSTEP certification.
• At least 3 years' successful experience working as an After-Sales Technician.
• Candidates with experience in the luxury timepiece industry is preferred.
• Candidates must be able to work well under pressure to meet customer service levels.
• Good oral and written English.
• Good knowledge of the standard IT tools (MS office).

Responsibilities

• Provide professional technical assessment and services to clients.
• Ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame.
• Carry out interventions on watches according to Hermès standards, guidelines and ensure perfect technical function of the product.
• Be responsible & accountable for all client’s products received for services / repair and handle them with due care.
• Repair and control all types of quartz, mechanical and simple complication watches.
• Examine watches, remove damaged parts; repair or replace faulty parts; clean, reassemble, lubricate, and test accuracy.
• Provide basic polishing-refurbishing service.
• Spare parts management (logistic - incoming and outgoing order new parts ensure sufficient stock).
• Perform quality control and quick service activities at warehouse / stores as needed.
• Input correct data in internal system.
• Work with Retail Team to ensure smooth delivery & support of clients’ repairs.
• Work with retail manager on providing technical training to sales team.

Skills

Timepiece repair

Quality control

Customer service focus

Attention to detail

Teamwork

Education

Advanced Watchmaking-Repair training or WOSTEP certification

Tools

MS Office

Job description

Hermes Paris in Hong Kong is seeking a skilled After-Sales Technician to provide professional technical assessment and services for luxury watches. You will ensure timely completion of after-sales repairs, perform interventions per Hermes standards, and handle client products with care.

Role requires 3+ years in after-sales watch repair, Advanced Watchmaking/ WOSTEP, and strong English plus MS Office skills. Work with retail and warehouse teams to deliver high-quality service.