After-Sales Support & Equipment Testing Specialist

DCH group

Hong Kong

On-site

HKD 201,000 - 268,000

Full time

14 days+

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Job summary

DCH Auriga (Hong Kong) Limited is seeking an After-Sales Support Assistant to support product testing and after-sales service activities for temperature measurement devices. You will inspect and test returned devices, document findings, and coordinate maintenance and on-site client support, with opportunities for both full-time and part-time applicants.

Training and clear reporting are provided. Responsibilities include preparing test reports, maintaining service logs, and ensuring smooth

Qualifications

Detail-oriented with ability to maintain clear records and documentation.
Familiar with Microsoft Office for report preparation and data entry.
Good communication and customer service skills.
Basic knowledge of electronic equipment or testing is advantageous.

Responsibilities

Inspect and test returned temperature measurement devices to verify faults and functionality.
Prepare reports documenting test results, inspection findings, and required follow-up actions.
Conduct routine equipment inspections and assist with preventive maintenance.
Provide on-site client support, perform quick checks and basic troubleshooting.
Coordinate equipment collection and return with clients.
Maintain repair records, maintenance histories, and service logs.
Work with sales to prioritise testing and maintenance requests.
Keep clients informed of inspection results and progression of repairs.