After Sales Service Officer

Find Asia Limited; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Job summary

Find Asia Limited is seeking an After-sales Service Executive in Hong Kong to provide after-sales support and service quality improvement. You will handle inquiries, on-site inspections, and coordinate with the retail sales team to ensure smooth daily operations.

The role requires a technical background, English proficiency, and proactive communication with customers and suppliers. Applicants should have a Diploma/Associate/Degree and experience related to customer visits and coordination, with

Qualifications

• Diploma/ Associate Degree/ Degree holder required.
• Experience in CS/after-sales/B2C with client visits and coordination preferred.
• Engineering background is a plus.
• Excellent written and spoken English.
• Proactive, with strong communication and interpersonal skills.

Responsibilities

• Provide after-sales service to customers and drive service quality improvements.
• Handle inquiries, on-site inspections, and after-sales support.
• Support retail sales team with operations and technical guidance to ensure smooth daily sales and service.
• Data gathering and analysis to ensure accuracy and address complaints aligned with customer needs.
• Coordinate with production houses and manufacturers to exchange technical information for quality maintenance.
• Ensure spare parts inventory operates smoothly for maintenance and repair tasks.
• Provide training and organize technical seminars to enhance troubleshooting capabilities.

Skills

Customer service

Coordination

Communication

Education

Diploma/ Associate Degree/ Degree

Tools

MS Office

Job description

Our client, a well-known homeware/ Sanitary co. is looking for a After-sales Service Executive to join their team:

Duties:

Provide after-sales service to customers and keep service quality improvement

Handle inquiries and on-site inspections and after-sales support

Provide operational and technical support to retail sales team, ensure running daily sales and after-sales service smoothly

Data management and gathering to keep accuracy and handle complaints align with customers needs

Liaise with production house and manufacturers and exchange technical information for production to keep good quality

Ensure spare parts and components inventory running smoothly for maintenance and repair operations

Provide training and organize technical seminars to enhance troubleshooting achievement

Requirements

Diploma/ Associate Degree/ Degree holders

With CS/ after-sales/ B2C experience related to clients/ customers visit and coordination

With technical background/ Engineering is an advantage

Good command of English in spoken and written

Good PC Knowledge with excellent MS Office skills

Proactive, good communication and interpersonal skills

All information collected will be kept strictly confidential and used for recruitment purposes only.