Hospital Patient Services & Visitor Support Specialist

Hong Kong Baptist Hospital; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Hong Kong Baptist Hospital in Hong Kong is seeking a dedicated customer service representative to handle inquiries and feedback from wards, clients and patients. You will resolve complaints professionally and assist in crowd control to ensure a smooth visitor flow. Shift duty is required.

The role emphasizes excellent communication in English, Chinese and Mandarin, and familiarity with Microsoft Office applications. Relevant experience in customer services is an advantage.

Qualifications

• Form 5 (HKCEE) / Form 6 (HKDSE) or above.
• Good command of spoken and written English, Chinese and Mandarin.
• Good customer services and communication skills.
• Relevant experience in customer services is an advantage.
• Proficiency in using Microsoft applications including English and Chinese Word Processing.
• Shift duty is required.

Responsibilities

• Handle inquiries and feedbacks from both internal and external stakeholders such as wards and clients / patients
• Resolve customer complaints and issues in a professional and timely manner
• Assist in crowd control to ensure a smooth visitor flow
• Other duties as assigned by the supervisor

Skills

Customer service

Communication

English

Chinese

Mandarin

Microsoft Office

Education

Form 5 / HKCEE or above

Tools

Microsoft Office

Job description

Hong Kong Baptist Hospital in Hong Kong is seeking a dedicated customer service representative to handle inquiries and feedback from wards, clients and patients. You will resolve complaints professionally and assist in crowd control to ensure a smooth visitor flow. Shift duty is required.

The role emphasizes excellent communication in English, Chinese and Mandarin, and familiarity with Microsoft Office applications. Relevant experience in customer services is an advantage.