Administrative Assistant (Ward)

Canossa Hospital (Caritas) Management Co Ltd; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Canossa Hospital (Caritas) Management Co Ltd in Hong Kong is seeking a compassionate administrative assistant to support the nursing department with daily clerical tasks, patient bookings, and handling enquiries from patients and visitors.

You will coordinate appointments, relay information accurately, and work closely with nursing staff to ensure patients are moved to the right departments promptly. Applicants with healthcare or customer service experience and strong communication will fit well.

Qualifications

• Experience in clerical/administrative roles in healthcare.
• Strong communication and interpersonal skills.
• Organised with attention to detail.
• Team player in a busy healthcare environment.

Responsibilities

• Provide daily clerical and administrative support to the nursing department.
• Receive incoming phone calls and answer enquiries from patients, visitors, staff and other parties with the assistance of nursing staff.
• Arrange patient bookings and coordinate appointment details.
• Communicate with staff to ensure patients are sent promptly to the appropriate departments for treatment, examination or surgery.
• Understand clients' needs and provide practical help and accurate information.
• Maintain effective communication and a supportive working relationship within the department.
• Assist with purchase orders and stock ordering for the department.

Skills

Clerical tasks

Administrative support

Healthcare support

Job description

Support the nursing department with daily clerical and administrative duties, helping ensure patients receive timely assistance and accurate information throughout their care journey.

Key responsibilities

Provide daily clerical and administrative support to the nursing department.

Receive incoming phone calls and answer enquiries from patients, visitors, staff and other parties with the assistance of nursing staff.

Arrange patient bookings and coordinate appointment details.

Communicate with staff to ensure patients are sent promptly to the appropriate departments for treatment, examination or surgery.

Understand clients' needs and provide practical help and accurate information.

Maintain effective communication and a supportive working relationship within the department.

Assist with purchase orders and stock ordering for the department.

What we're looking for

Previous experience in clerical, administrative, healthcare or customer service work is preferred.

Strong communication and interpersonal skills, with the ability to respond to enquiries clearly and professionally.

Good organisational skills and attention to detail when arranging bookings and coordinating patient movements.

A helpful, cooperative and service-oriented approach.

Ability to work effectively with nursing staff and other departments in a busy healthcare environment.

Canossa Hospital was founded by the Canossian Daughters of Charity in 1929, delivering comprehensive care to patients in the spirit of Christ. The hospital provides specialist services, inpatient care, and 24-hour outpatient services and has earned notable international accreditations. In 2013, it underwent renovation and expansion, transforming into a modern, high-standard healthcare facility. In 2024, Canossa Hospital was proud to be recognised as one of the top twenty most innovative companies in Hong Kong by the Corporate Innovation Index (CII), underscoring its dedication to innovation in healthcare.

Canossa Hospital was founded by the Canossian Daughters of Charity in 1929, delivering comprehensive care to patients in the spirit of Christ. The hospital provides specialist services, inpatient care, and 24-hour outpatient services and has earned notable international accreditations. In 2013, it underwent renovation and expansion, transforming into a modern, high-standard healthcare facility. In 2024, Canossa Hospital was proud to be recognised as one of the top twenty most innovative companies in Hong Kong by the Corporate Innovation Index (CII), underscoring its dedication to innovation in healthcare.