Reception / Admission Services Officer

Canossa Hospital (Caritas) Management Co Ltd; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Canossa Hospital (Caritas) Management Co Ltd in Hong Kong is seeking a courteous receptionist to handle pre and on-site bookings and deliver professional service at the front desk.

You will proactively greet guests in the lobby, explain hospital admission policies, and answer inquiries while managing feedback and inquiries. The role requires English and Chinese language skills and MS Office proficiency, with shift duties including long night shifts as a possibility.

Qualifications

• HKDSEE/HKCEE certificate or above.
• At least 2 years of relevant experience, preferably in hospitality or healthcare.
• Excellent command of spoken and written English and Chinese (Cantonese and Putonghua).

Responsibilities

• Handle pre and on-site bookings for customers.
• Deliver professional service experience at the front desk.
• Proactively greet guests in the lobby area, identify and fulfill guests’ needs appropriately.
• Provide customers with information by explaining hospital admission policies, and answering inquiries.
• Manage customers' feedback and inquiries.

Skills

English

Chinese (Cantonese & Putonghua)

Customer service

Interpersonal skills

Education

HKDSEE/HKCEE

Tools

Microsoft Excel

Word processing

Job description

Handle pre and on-site bookings for customers

Deliver professional service experience at the front desk

Proactively greet guests in the lobby area, identify and fulfill guests’ needs appropriately

Provide customers with information by explaining hospital admission policies, and answeringinquires

Manage customers' feedback and inquiries

Requirement

HKDSEE/ HKCEE or above

At least 2 years relevantexperience, preferably in hospitality or healthcare industry

Good command of both spoken and written English and Chinese(Cantonese and Putonghua)

Proficiency in using Microsoft applications including Excel and English & Chinese Word Processing

Pleasant with good customer service& interpersonal skills

Shift duty is required and prefer long night duty would be an advantage

Canossa Hospital was founded by the Canossian Daughters of Charity in 1929, delivering comprehensive care to patients in the spirit of Christ. The hospital provides specialist services, inpatient care, and 24-hour outpatient services and has earned notable international accreditations. In 2013, it underwent renovation and expansion, transforming into a modern, high-standard healthcare facility. In 2024, Canossa Hospital was proud to be recognised as one of the top twenty most innovative companies in Hong Kong by the Corporate Innovation Index (CII), underscoring its dedication to innovation in healthcare.

Canossa Hospital was founded by the Canossian Daughters of Charity in 1929, delivering comprehensive care to patients in the spirit of Christ. The hospital provides specialist services, inpatient care, and 24-hour outpatient services and has earned notable international accreditations. In 2013, it underwent renovation and expansion, transforming into a modern, high-standard healthcare facility. In 2024, Canossa Hospital was proud to be recognised as one of the top twenty most innovative companies in Hong Kong by the Corporate Innovation Index (CII), underscoring its dedication to innovation in healthcare.

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