Account Surveillance Manager — Operational Risk & Compliance

Bank of Communications (Hong Kong) Limited; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Bank of Communications (Hong Kong) Limited is seeking an experienced Operational Risk professional to identify, evaluate and monitor risk across credit card processes. The role ensures compliance with internal policies and regulatory requirements and involves investigating incidents and implementing corrective actions.

The successful candidate will prepare risk and compliance reports for Senior Management and regulatory authorities, demonstrating strong analytical skills and the ability to work

Qualifications

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 5 years’ banking experience in operational risk management, internal control, or compliance within banking or credit card industries.
• Sound knowledge of credit card operations and regulatory compliance frameworks.
• Good analytical skills, attention to details, and able to work independently.

Responsibilities

• Identify, evaluate, and monitor operational risk exposure across credit card processes.
• Ensure credit card business operations comply with internal policies and regulatory requirements.
• Investigate operational risk incidents, perform root cause analyses, and implement corrective action plans.
• Prepare timely risk and compliance reports for Senior Management, internal departments and external regulatory authorities.

Skills

Operational risk management

Internal control

Compliance

Credit card ops

Analytical skills

Education

Bachelor's degree in Business Administration

HKQF level 5 qualification

Job description

Bank of Communications (Hong Kong) Limited is seeking an experienced Operational Risk professional to identify, evaluate and monitor risk across credit card processes. The role ensures compliance with internal policies and regulatory requirements and involves investigating incidents and implementing corrective actions.

The successful candidate will prepare risk and compliance reports for Senior Management and regulatory authorities, demonstrating strong analytical skills and the ability to work