Manager, Account Surveillance (Credit Card)

Bank of Communications Co.,Ltd.; Hong Kong; On-site; HKD 120,000 - 180,000; Full time

Job summary

Bank of Communications Co., Ltd. Hong Kong Branch is seeking a qualified professional to lead operational risk management within credit card operations. The role focuses on evaluating risk exposure, ensuring policy compliance, and driving robust control frameworks across the business.

The candidate should have strong analytical skills, a deep understanding of regulatory requirements, and the ability to work independently, with consideration for seniority up to Senior Manager if more experienced.

Qualifications

• Minimum of 5 years’ banking experience in operational risk management, internal control, or compliance.
• Sound knowledge of credit card operations and regulatory compliance frameworks.
• Good command of spoken and written English and Chinese (Mandarin).

Responsibilities

• Identify, evaluate, and monitor operational risk exposure across credit card processes.
• Ensure credit card business operations comply with internal policies and regulatory requirements.
• Investigate operational risk incidents, perform root cause analyses, and implement corrective action plans.
• Prepare timely risk and compliance reports for Senior Management, internal departments and external regulatory authorities.

Skills

Analytical skills

Attention to detail

Independent working

Regulatory risk knowledge

Education

Bachelor's degree or above in Business Administration or related fields

Job description

Proactive, Dedicated and Innovative

Founded in 1908, Bank of Communications Co., Ltd. (Stock codes: A shares 601328, H shares 03328) is one of the oldest banks in China as well as one of the note-issuing banks in modern China. The Bank was listed on the Stock Exchange of Hong Kong Limited in June 2005 and on the Shanghai Stock Exchange in May 2007. The Bank currently has 202 domestic branches, comprising 30 provincial branches, 7 branches directly managed by the Head Office and 165 managed by provinces. It has also established 2,690 banking outlets in 215 cities and 159 counties nationwide. In addition, the Bank has set up 13 overseas institutions, comprising branches in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Sydney, Macau, Ho Chi Minh City, Taipei, Bank of Communications (UK) Co., Ltd. and representative office in Toronto. The Bank's development strategy is to become "a first class listed universal banking group focusing on international expansion and specializing in wealth management".

Main Responsibilities

• Identify, evaluate, and monitor operational risk exposure across credit card processes.
• Ensure credit card business operations comply with internal policies and regulatory requirements.
• Investigate operational risk incidents, perform root cause analyses, and implement corrective action plans.
• Prepare timely risk and compliance reports for Senior Management, internal departments and external regulatory authorities.

Requirements

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 5 years’ banking experience in operational risk management, internal control, or compliance within banking or credit card industries.
• Sound knowledge of credit card operations and regulatory compliance frameworks.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).
• Candidate with more experience will be considered as Senior Manager, Account Surveillance

The above post requires proficiency in English, Cantonese and Putonghua.

We offer attractive remuneration package to the right candidates.

Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.

Bank of Communications Co., Ltd. Hong Kong Branch (Incorporated in the People's Republic of China)