Account Manager (Hong Kong and Macau)

Informa Group Plc.; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Informa in partnership with Taylor & Francis Group seeks an experienced Account Manager to drive new business and manage key academic publishing customers in Hong Kong and Macau. You will develop growth strategies, build strategic partnerships, and achieve annual territory targets through consultative account management.

Strong communication, business acumen, and knowledge of journals, open access, and eBooks will help you succeed in a fast-paced market; previous success in academic markets is

Qualifications

• 3+ years of account management experience.
• Understanding of academic publishing business models.
• Proven track record in sales and revenue growth.
• Ability to build strategic partnerships.
• Strong communication and stakeholder management.

Responsibilities

• Achieve and exceed annual territory sales targets.
• Develop strategic plans for the Hong Kong and Macau territory.
• Plan visits to customers to achieve financial targets across product portfolio.
• Drive deals to close within defined timeframes.
• Balance core revenues with exploration of new products and opportunities.
• Cultivate strong relationships with customers for sustainable, profitable trading.
• Develop professional networks with institutions, distributors, funders, and government bodies.
• Identify new customers and growth opportunities in the region.
• Collaborate with Marketing, Editorial, Credit Control and Sales Support to enhance coverage.
• Maintain CRM with customer and opportunity data and report market progress.

Skills

Account management

Academic publishing industry

Sales experience

Business acumen

Data analysis

Job description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we'd love to hear from you.

Job Description

We are seeking an experienced and results-driven Account Manager with an entrepreneurial mindset to manage new and existing customers in the academic publishing market, identify opportunities in Hong Kong and Macau market, and expand strategic partnerships to maximize revenue. This is a great opportunity for a successful sales professional looking for a new challenge in a role that combines effective account management and new business development in Hong Kong and Macau.

You will be a strong verbal communicator with ethical standards and collaborate with appropriate departments ensuring a well-coordinated team selling approach. Ideally, you will have had open access, journals and eBook understanding as well as selling experience in academic markets. This position will be responsible for understanding our content portfolio and using that knowledge to develop growth strategies in Hong Kong and Macau market. You will connect with various decision makers across key market sectors. You will also be responsible for achieving annual territory sales targets through consultative account management, while maintaining an awareness of changing market conditions and their impact on the business.

Closing Date:Applications will close on 30 October 2026

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you’ll be doing:

• Achieving and exceeding annual territory sales targets, contributing to the overall revenue and profit objectives of the business division
• Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
• Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio.
• Drive sales velocity by ensuring deals are closed within defined timeframes
• Achieving a profitable balance between driving and maximizing core revenues whilst exploring new avenues and products
• Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
• Developing strong professional and industry stakeholder networks including institutions, distributors, funders, and government bodies, within the assigned territory
• Seeking new customers and business development opportunities to grow Academic division revenues in region
• Liaising actively with stakeholder departments or groups within the business to enhance T&F's coverage of the territory – Marketing, Editorial, Credit Control, Sales Support, etc.
• Regularly updating the companies CRM with relevant customer and opportunity information
• Reporting regularly on market progress and the business environment, thus ensuring responsiveness to both the micro- and macro-trading conditions and using this intelligence to continually evolve our engagement with the territory
• Customising sales documentation and tools to maximize commercial opportunities
• Developing bespoke promotional activities closely with key customers, as well as deploying other general promotions developed in-house, to maximise sales and exposure of our products across the region
• Upholding company trading and terms policy, to protect profitability and value of business in territory
• Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations to appropriate managers
• Perform other ad hoc tasks and responsibilities as required to support evolving business needs

Qualifications

What we’re looking for:

• At least 3 years of demonstrated successful account management
• Strong understanding of the academic publishing industry and academic content business models
• Previous success in a sales role, with a track record of managing high-pressure sales environments and meeting or exceeding ambitious revenue targets
• Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition
• The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data

Skills and Behaviours:

• Strong consultative sales skills and the ability to deliver tailored solutions that meet customer needs
• A professional manner; the ability to approach others in a tactful manner while reacting well under pressure
• A proactive, solutions-oriented approach with a focus on driving progress and achieving results
• Resilience and adaptability in managing change with a positive mindset in response to business transformation
• Strong analytical capabilities with experience using data to drive sales performance improvements
• A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify
• Good written and verbal communication skills, with the ability to engage and influence stakeholders at all levels
• A team player who can balance both team and individual responsibilities and build positive relationships with internal and external stakeholders