Account Manager - F&B, Hospitality

Compass Group Hong Kong Limited; Hong Kong; Vor Ort; HKD 1.000.000 - 1.800.000; Vollzeit

Zusammenfassung

Compass Group Hong Kong Limited is seeking a senior leader to develop and manage a regional contract catering and hospitality team. You will oversee client relationships, drive service improvements and ensure adherence to HSE and food safety standards while delivering competitive cost efficiencies.

The role emphasizes strategic account management, data-driven decision making, and leadership of a lean management team to meet client needs and business goals.

Qualifikationen

• Minimum 10 years’ senior management experience.
• Experience delivering strategic account management.
• Strong communication and presentation skills.
• Data-driven with financial acumen.

Aufgaben

• Develop and implement continuous improvement plan for catering & hospitality services.
• Provide strategic account management across menu, manpower and service enhancements using data and technology to drive cost savings.
• Review critical processes and SOPs; ensure compliance with HSE and high food safety standards.
• Build client relations through regular data-driven updates.
• Ensure monthly operations reports and quarterly business discussions are shared and reviewed.
• Tightly control manpower, COGS and overheads to meet budgets and margins.
• Assist with annual and rolling forecasting, identifying risk and opportunity.

Kenntnisse

Senior management

Account management

Data driven

Financial acumen

Communication skills

HSE compliance

Jobbeschreibung

Develop and lead a team of managers within a geographical region and single contract to provide exceptional service to our clients. Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. Drive food service and support service solutions that exceed new and existing customer requirements.

Job Responsibilities:

• Develop and implement continuous improvement plan in relation to the overall catering & hospitality services, seeking new ways to generate efficiencies and effectiveness, in line with client needs and globally aligned KPIs
• Provide forward thinking strategic account management encompassing all aspects of menu, manpower and service enhancements, identifying solutions through technology and data that help to drive cost savings both for the Client and the business.
• Regularly review business critical processes and SOPs, ensuring they are adapted to the current operation and implemented fully across all areas. Of greatest importance is the attention to and compliance with strict HSE regulations, and an unwavering dedication to delivering the highest food and safety standards at all times.
• Build strong Client relations through regular, open and transparent communication, proactively providing regular data driven updates.
• Ensure Monthly Operations Reports and Quarterly Business Discussions are shared and reviewed.
• Tightly control expenditure on manpower, cost of goods and overheads, to ensure account costs are flexed in line with revenue, and deliver a bottom line unit margin in line with set budgets.
• Assist with annual and rolling forecasting, identifying risk and opportunity, and ensuring Compass Group are supplied with accurate and timely information of the same.

Job Requirements:

• A minimum of 10 years’ experience at a senior management level, ideally within a lean team structure and a marginal, price sensitive operation
• Experience of working within brand guidelines to deliver results
• Have previously held a strategic account management position, and have proven team management skills - able to manage change and proactively drive business improvement
• Excellent communication and presentation skills
• Data driven, with demonstrable financial acumen, preference given to high commercial understanding
• A proven track record of client / customer communication and satisfaction
• An experienced innovator with measurable impact of improvement and benefit

We offer an attractive remuneration package and excellent career prospects to the right candidate.

Compass Group Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. All the applicant contact details will be kept for 6 months only.