IT Service Delivery Lead: Digital Transformation & AI Tools

EDPS Systems Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

EDPS Systems Limited in Hong Kong seeks a senior IT Services Manager to lead 24/7 IT support for critical cargo operations. You will define end-user technology strategy and roadmaps, aligning with business needs and regulatory standards.

You will manage service delivery teams and vendors, oversee SLA performance, and steer IT projects according to the Bank's standards. The role emphasizes digital transformation, AI tool deployment, LLM environments, and strong IT infrastructure, database, system

Qualifications

• Bachelor's degree in a related field.
• 6+ years IT services/ITSM experience.
• Experience in banking or regulated environments preferred.

Responsibilities

• Lead 24/7 IT support services for critical cargo operations.
• Drive end-user technology strategy and roadmaps.
• Manage service delivery teams, vendors and SLA performance.
• Oversee IT solution implementations and development projects.
• Understand business needs and steer development.
• Ensure IT projects meet the bank's established standards.
• Lead deployment of local LLM environments and AI tools.
• Supervise vendor/contractor performance.

Skills

Service Management

Project Management

ITIL

Vendor Management

Digital Transformation

AI Tools

LLM Deployment

Infrastructure

Networking

Call Center Ops

Education

Bachelor's degree

Job description

EDPS Systems Limited in Hong Kong seeks a senior IT Services Manager to lead 24/7 IT support for critical cargo operations. You will define end-user technology strategy and roadmaps, aligning with business needs and regulatory standards.

You will manage service delivery teams and vendors, oversee SLA performance, and steer IT projects according to the Bank's standards. The role emphasizes digital transformation, AI tool deployment, LLM environments, and strong IT infrastructure, database, system