24/7 Data Centre Operator — Monitoring & Support

Hong Kong Cyberport Management Co Ltd; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Hong Kong Cyberport Management Co Ltd is seeking a Data Centre Operator to join our IT Services team in Hong Kong. The role involves following procedures, supporting batch processing, system monitoring, report distribution, data backup and restoration, and coordinating service support.

You will handle first-line incident monitoring, escalate as needed, coordinate onsite access, monitor facility and security, perform smart hands requests, and prepare daily and monthly operation reports.

Qualifications

• Certificate, diploma or above in computing studies or related disciplines.
• Experience in supporting 7x24 data centre operations.
• Good interpersonal and communication skills.
• Good command of written and spoken English and Chinese.

Responsibilities

• Follow procedures, instructions and checklists to carry out assigned tasks.
• Provide operation support in data centres, including but not limited to batch processing, system monitoring, report distribution, data backup and restoration.
• Attend service hotline and coordinate service support.
• Perform first line incident monitoring, handling and escalation to upper tiers.
• Coordinate onsite access and equipment delivery, escort personnel working in the data centres whenever necessary.
• Monitor physical security, system and facility availability in data centres.
• Perform smart hands of customer requests.
• Prepare daily and monthly operation reports.

Skills

Interpersonal communication

English/Chinese bilingual

Independent working

Under pressure

7x24 shift readiness

Education

Certificate/Diploma or above in computing studies

Job description

Hong Kong Cyberport Management Co Ltd is seeking a Data Centre Operator to join our IT Services team in Hong Kong. The role involves following procedures, supporting batch processing, system monitoring, report distribution, data backup and restoration, and coordinating service support.

You will handle first-line incident monitoring, escalate as needed, coordinate onsite access, monitor facility and security, perform smart hands requests, and prepare daily and monthly operation reports.