Data Centre Operator: 24/7 Uptime & Incident Response

NCS Pte Ltd; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

NCS Pte Ltd in Hong Kong seeks a Data Centre Operator responsible for day-to-day operations, ensuring continuous availability of services. You will oversee facilities, monitor system health, manage batch jobs and backups, and coordinate with vendors and contractors.

The role requires responding to incidents, providing first-level escalation, following ITIL processes and safety standards, and participating in disaster recovery exercises.

Qualifications

• Diploma or Degree in Computer Science, IT, or related discipline.
• Knowledge of ITIL processes for incident, problem, and change management.
• Familiarity with monitoring and backup tools (Nagios, SolarWinds, NetBackup).
• Hands-on experience in batch job processing, server checks, and system operations.

Responsibilities

• Oversee building and data centre facilities and maintain operational records.
• Administer preventative maintenance programs to ensure equipment readiness.
• Maintain documentation of facilities and equipment maintenance activities.
• Prepare monthly SLA reports for equipment uptime, power usage, and temperature.
• Respond to emergencies and participate in 24×7 standby duties.
• Schedule and track servicing jobs and vendor management activities.
• Act as first-level escalation point for onsite operational incidents.
• Ensure ITIL compliance in incident, problem, and change management processes.
• Implement safety, security, and customer support policies and procedures.
• Coordinate and inspect work completed by contractors and vendors.
• Monitor system alerts and backups using tools such as Nagios, SolarWinds, and NetBackup.
• Process and monitor batch jobs and backup operations as per work instructions.
• Manage tape media for onsite and offsite storage.
• Generate daily reports on server, network monitoring, and backup status.
• Perform server health checks, start-up, shutdown, and reboot tasks.
• Provide data for incident reports and liaise with users on operational matters.
• Assist in troubleshooting reported issues and enforce security access authorizations.
• Participate in disaster recovery exercises.

Skills

ITIL processes

Batch job processing

Server health checks

Analytical thinking

Education

Diploma or Degree in Computer Science/IT

Tools

Nagios

SolarWinds

NetBackup

Job description

NCS Pte Ltd in Hong Kong seeks a Data Centre Operator responsible for day-to-day operations, ensuring continuous availability of services. You will oversee facilities, monitor system health, manage batch jobs and backups, and coordinate with vendors and contractors.

The role requires responding to incidents, providing first-level escalation, following ITIL processes and safety standards, and participating in disaster recovery exercises.